Workforce compassion

Working with Hope for the Community CIC, NHS England and NHS Improvement has produced a resource pack for NHS staff and NHS organisations that will help organisations make the workplace a more compassionate place.

To complement Towards commissioning for workplace compassion: a support guide, a document that describes what workplace compassion is and why it matters to the NHS, we have produced a Resource Pack to Support Workplace Compassion. Staff experience workplace compassion as a result of the thoughtful, caring, and empathetic actions of others. NHS England and NHS Improvement support a policy of compassion for all in the NHS, patients, carers and staff. We know that compassion in the workplace makes a positive difference. It’s a key component of staff experience and wellbeing and matters because:

  • the experience of NHS staff is strongly connected with the quality of care for patients
  • staff need to be consistently cared for themselves in order to care for patients
  • organisations that prioritise staff health and well-being perform better, with improved patient satisfaction, stronger quality scores, better outcomes, higher levels of staff retention and lower rates of sickness absence
  • NHS organisations can take positive action that improves support for staff and staff wellbeing.

Both of these documents include ready to go resources to support you and your team to take practical steps to make your experiences more positive, to make your workplace somewhere you feel more supported by, and compassionate towards, your colleagues.

We hope that these resources will be widely used across the NHS as we continue to make it the best place to work for our NHS people.