Essential clinical system capabilities – foundation capabilities Essential clinical system capabilities – non-foundation capabilities Patient facing capabilities National digital services GP IT enabling requirements Enhanced requirements General practice business requirements Essential clinical system capabilities – foundation capabilities Six clinical digital capabilities enabled through software (and data) solutions which under the GP Contract are necessary to […]

Case study summary Berkshire Healthcare sought to improve its employee relations processes and outcomes by adopting and embedding the principles of a just and learning culture.  Three new policies were developed, with a dedicated independent team hired to focus more on early stage investigation and informal resolution where possible. The new methods have seen fewer […]

Governance in healthcare is referred to as clinical governance, “a system through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish”. It involves monitoring systems and processes to provide assurance of patient safety […]

The Patient Safety Incident Response Framework (PSIRF) sets out the NHS’s approach to developing and maintaining effective systems and processes for responding to patient safety incidents for the purpose of learning and improving patient safety. The Patient Safety Incident Response Framework document and supporting guidance Aidan Fowler, National Director of Patient Safety, NHS England – […]

A longstanding health leader and advocate on inequalities has been chosen to head up the health service’s major new work programme into the impact of race and ethnicity on people’s health, NHS chief executive Sir Simon Stevens has announced today at NHS England and NHS Improvement’s public board meeting. Following open advertisement, Marie Gabriel CBE […]

Leading change A Mental Health Nurse led the development and implementation of a ‘Learning Lessons’ framework at North Staffordshire Combined Healthcare NHS Trust (NSCHT). This has improved patient safety and outcomes, staff and patient experience, the use of resources and demonstrable learning from incidents. Where to look NHS England’s ‘Serious Incident Framework – Supporting learning […]

Leading change The Head of Quality and Nursing at Fareham and Gosport and South-Eastern Hampshire Clinical Commissioning Groups (CCGs) with support from the Quality Team led the development and implementation of a quality surveillance system. This has led to local improvements of patient outcomes and safety, patient and staff experience, and use of resources. Where […]

NHS England is responsible for commissioning high quality primary care services for the population of England. NHS England’s commissioning policy is to move towards more place based, clinically led commissioning and is sharing or delegating commissioning of primary medical care services to integrated care boards (ICBs). In addition to commissioning primary care services. NHS England […]

Leading change The practice nurse leadership team at Cuckoo Lane surgery introduced a system of twice daily five minute huddles with all staff, where clinical and operational practice issues are presented to address unwarranted variation in staff communication across the practice. The change in practice has resulted in positive patient and staff feedback. Where to […]

Leading change The Nurse Matrons and Senior Phlebotomist at Nottingham University Hospitals NHS Trust (NUH) have jointly led a programme of work which has a number of successful outcomes including reducing phlebotomy waiting times and improving patient experience of the service as a whole. Where to look The Matrons of Ambulatory Care and the Phlebotomist […]