Learning for NHS England PPV partners and staff working with partners (non-accredited courses)

NHS England works with a large number of Patient and Public Voice (PPV) partners. These are voluntary roles as part of a wide range of programmes and boards in NHS England. The training on this page is available to all people in such roles.

NHS England PPV partners’ induction webinars

Who is it for? New NHS England Patient and Public Voice Partners sitting on NHS England boards and advisory groups (specifically PPV Partners acting in an individual capacity rather than those representing charities and other groups). The webinar reviews some of the content of the PPV Partners’ Welcome Pack; and includes:

  • An overview of NHS England and the role of PPV Partners
  • Signposting to potential further development opportunities

Type of learning: An online meeting – webinar

Duration of course: 1 hour

Course dates:

  • Monday 10 December 2018, 11.00am
  • Tuesday 15 January 2019, 11.00am
  • Monday 11 February 2019, 11.00am
  • Tuesday 19 March 2019, 11.00am

How to apply: For further information and to register for a session, please contact england.ppve-learning@nhs.net

Equality, diversity and human rights

Course description: This course provides the broad based-knowledge of Equality & Diversity needed by new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups

The Patient and Public Voice (PPV) Partner Policy, August 2017 states that all new partners and volunteers working at level 4 should undertake mandatory training of up to 3 courses as identified in their recruitment pack.

  • Equality, Diversity and Human Rights
  • Information Governance
  • Safeguarding

Existing partners should ensure they have completed these modules

If learners already have a good understanding of Equality & Diversity they can take the Equality & Diversity Pre-Assessment which is available as a separate course. By scoring more than 70% this suggests they are at a good level. If so, there will be no need for learners to work through the whole course. Learners may however still find it useful to complete the package in order to update their knowledge.

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins:

How to apply: To register, please contact england.ppve-learning@nhs.net

Information governance

Course description: This session aims to provide an introduction to information governance including the principles of confidentiality, data protection, subject access requests and freedom of information requests.

The Patient and Public Voice (PPV) Partner Policy, Aug 2017 states that all new partners and volunteers working at level 4 should undertake mandatory training of up to 3 courses as identified in their recruitment pack.

  • Equality, Diversity and Human Rights
  • Information Governance
  • Safeguarding

Existing partners should ensure they have completed these modules

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups, NHS England employees who work with partners/volunteers

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact england.ppve-learning@nhs.net

Safeguarding level 1

Course description: To live a life free from abuse and harm is a basic human right. This course develops an understanding of safeguarding and the role of all people working within the health environment in identifying, working with and protecting vulnerable adults.

The Patient and Public Voice (PPV) Partner Policy, August 2017 states that all new partners and volunteers working at level 4 should undertake mandatory training of up to 3 courses as identified in their recruitment pack:

  • Equality, Diversity and Human Rights
  • Information Governance
  • Safeguarding

Existing partners should ensure they have completed these modules

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups, NHS England employees who work with partners/volunteers

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact england.ppve-learning@nhs.net

Carers

Course description: The carers course is designed as an introduction to the subject and is split into three modules:

  • Carer perspective – This module looks at what it means to be a carer, the difference between family carers and paid carers, how many people in the UK are carers and the impact caring has on them.
  • Legal and policy perspective – This module considers why carers should be involved in commissioning decisions and covers the related legislation.
  • Carer involvement and participation -This module looks at evidence of good practice, roles and responsibilities and different types of carer organisations.

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups and NHS England employees who work with partners/volunteers.

Learners will be expected to complete evaluation feedback after working through the course.

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact the Business Support Team for NHS England Patient and Public Participation on england.ppve-learning@nhs.net

Health inequalities

Course description:The health inequalities course is designed as an introduction to the subject and is split into three modules:

  • Understanding health inequalities
    This module looks at the definition and history of health inequalities as well as public health and wider issues and different types of health inequalities.
  • Why are health inequalities important?
    This module looks at how health inequalities are presented in the media, legal duties under the Health and Social Care Act, how health inequalities are monitored and the costs of not acting on health inequalities.
  • Reducing health inequalities
    This module looks at removing barriers and promoting equality, engagement with disproportionately affected groups and understanding ‘communities of interest’.

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups and NHS England employees who work with partners/volunteers

Learners will be expected to complete evaluation feedback after working through the course.

Type of learning: e-learning course
Duration: 30 mins
How to apply: To register, please contact the Business Support Team for NHS England Patient and Public Participation on england.ppve-learning@nhs.net

The commissioning cycle

Course description: The commissioning cycle course is designed as an introduction to the subject. The course looks at commissioning roles, the commissioning cycle, the ladder of engagement and guidance on consultation. By the end of the course you will:

  • Understand who commissions what in health and social care.
  • Have considered how patient and public participation happens and how patients can be involved.
  • Have explored why people should be involved in the commissioning cycle.

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups and NHS England employees who work with partners/volunteers.

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course
Duration: 30 mins
How to apply:To register, please contact the Business Support Team for NHS England Patient and Public Participation on england.ppve-learning@nhs.net

Getting to grips with data and information in the NHS

Course description:This online learning module about data and information is for people already doing or thinking of taking up Patient and Public Voice (PPV) roles. It will help learners in the following ways:

  • To become familiar with information governance and its role in the appropriate use of information and data from engagement activities
  • To begin to appreciate the different sorts of information and data available to you, including patient feedback, and how to use it as part of your contribution to a PPV group
  • To recognise how the different types of data are collected and presented, and how this can support PPV partners in their roles and inform their work
  • To explore how to question and clarify information and how it is presented appropriately, to work towards information being accessible and usefulto PPV partners.

The course has three modules:

1. Introducing information governance
This section covers what information governance is and the steps the NHS take to protect patient and other information.
2. Exploring different types of data
This section explores the sorts of information and data PPV partners might come across and how and when it might be useful
3. Information, data and you
This section will look at the PPV role and its relationship with information and data in the NHS. It includes a range of scenarios relating to information and data and the PPV role, designed to help learners consider realistic situations and think the action they would take.

Who is it for? This course is aimed at new and existing Patient and Public Voice Partners who are sitting on NHS England boards and advisory groups and NHS England employees who work with partners/volunteers.

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact the Business Support Team for NHS England Patient and Public Participation on england.ppve-learning@nhs.net

Developing excellent relationships with patient and public voice partners

Course Description: This online learning course is about developing relationships with and effectively managing Patient and Public Voice (PPV) partners working with NHS England. It has been commissioned by NHS England as part of a programme of training for PPV partners and NHS England staff members working with them.

Module 1: Who is a PPV partner and why involve them?

This module explores the range of volunteer and other opportunities as a PPV partner, looks at motivations for volunteering, and the benefits of working with PPV Partners. It includes

Module 2: Getting on board: recruiting, welcoming and supporting new PPV partners

This module introduces some best practice guidelines for involving PPV partners in a way that promotes NHS England’s values and leads to a positive experience all round. It focuses on the first phase of involvement: recruitment and the beginning of the volunteer experience.

Module 3: Managing relationships for mutual benefit

This module looks at some of the nuts and bolts of developing and maintaining good working practices and effective management of relationships and expectations of PPV partners, including positive exits when roles come to an end.

Who is it for? This course is aimed at NHS England employees who work with partners/volunteers.  Partners and volunteers who work regularly with NHS England employees.  Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply:

To register, please contact england.ppve-learning@nhs.net

High impact communication skills for meetings

Course Description: This online learning course is about using effective and high impact communication skills.  It has been commissioned by NHS England as part of a programme of training for PPV partners and NHS England staff members working with them

Module 1: General communication principles when working remotely

This module introduces how we can communicate well when working remotely. It is important to recognise that working remotely has its own unique factors for consideration and techniques for use.

Module 2: Participation in online and virtual meetings

This module introduces online and virtual technology for effective meetings and inclusive decision-making. It is important to explore the different types of virtual communication options and best practice within these, working through the module will acknowledge the challenges as well as identifying how to make this type of communication successful and accessible.

Module 3: How to influence and high impact communication

This module introduces methods to ensure that our communication can influence and have an impact. It is important to be able to recognise where we want to influence and how to do this to ensure our experience and knowledge has an effect.

Who is it for? This course is aimed at partners and volunteers who work regularly with NHS England employees

NHs England employees who have an interest in this area and/or who want to develop their knowledge and skills further

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact england.ppve-learning@nhs.net

Using social media to engage effectively with patients and the public

Course Description: This online learning course is about using social media to engage effectively with patients and the public. It has been commissioned by NHS England as part of a programme of training for PPV partners and NHS England staff members working with them. PPV partners and NHS England staff have been involved in co-designing this course

Module 1: Understanding social media in a patient and public engagement context

This module explores the fundamental principles of social media and introduces some of the ways it can be used to engage different audiences.

Module 2: Gathering information using social media

This module explores how to use social media and online tools to gather information of interest.

Module 3: Engaging patients and the public using social media

This module looks more closely at how social media can support or deliver patient and public engagement aims.

Who is it for?

This course is aimed at NHS England employees who work with partners/volunteers

Partners and volunteers who work regularly with NHS England employees

Learners will be expected to complete evaluation feedback after working through the course

Type of learning: e-learning course

Duration: 30 mins

How to apply: To register, please contact england.ppve-learning@nhs.net

Public engagement and participation – 10 Steps to even better public engagement

The session introduces an approach to patient and public engagement which is based on best practice. It will discuss how and why we engage, give examples of best practice and signpost the types of resources available to support you.

How to apply: To register, please contact england.ppve-learning@nhs.net

NHS England patient and public voice partners training

These two day training courses are for patient and public voice partners involved in NHS England or supporting transformation programmes (STP, ACs, etc.) on a regular basis.

The course aims to support PPV partners to gain a clear understanding of their roles and responsibilities in order to effectively contribute to improving NHS England services.

Through the course we will explore how you can effectively work in partnership with a range of stakeholders to influence change and develop your skills and confidence – making the most of your role.

Travel expenses and overnight accommodation will be provided based on individual need. No involvement payments will be made.

Course dates as follows:

  • Wednesday 16 and Thursday 17 January 2019 – Manchester
  • Tuesday 29 and Wednesday 30 January 2019 – London

How to apply: To register, please contact england.ppve-learning@nhs.net