Key features of personalised care personal health budgets and IPC

When personalised care is fully in place people will have a better experience of health and care. The key features of personalised care have been co-produced with people with lived experience and describe what this experience will be.

Everyone should:

  • Be seen as a whole person within the context of their whole life, valuing their skills, strengths and experience and important relationships
  • Experience hope and feel confident that the care and support they receive will deliver what matters most to them
  • Be able to access information and advice that is clear, timely and meets their individual information needs and preferences
  • Be listened to and understood in a way that builds trusting and effective relationships with people
  • Be valued as an active participant in conversations and decisions about their health and well-being
  • Be supported to understand their care, treatment and support options and, where relevant, to set and achieve their goals
  • Have access to a range of support options including peer support and community based resources to help build knowledge, skills and confidence to manage their health and wellbeing
  • Experience a coordinated approach that is transparent and empowering.