Supporting health and care staff to deliver personalised care

Health and care practitioners are vital for enabling people to experience personalised care. As personalised care becomes a greater priority for the NHS, it is important that we further develop their skills, knowledge and confidence in this area.

We are working across three key areas of activity that are aimed specifically at health and care practitioners:

  1. Supporting our demonstrator sites with strategic approaches to workforce development for personalised care;
  2. Engaging with the practitioners via their national professional bodies (and beyond) to embed personalised care in pre and post registration professional development as well as other training and other engagement activities;
  3. Producing specific personalised care training programmes to develop knowledge and skills in the workplace.

Key to this is the Person-Centred Approaches Core Skills Education and Training Framework, which we have produced with Health Education England.

This framework was developed alongside health and social care experts and with people who are experts by experience, drawing on existing person-centred approaches and applying them to today’s health and care landscape. It describes the skills knowledge and behaviours required to work in a person centred way.

The challenge now is to explore how we support health and care staff to do this and provide the right environment for them to translate this into practice.

Guide to personalised care

The grab guide is a resource for busy front line professionals.  It gives a snapshot of why a ‘what matters to you’ approach should guide conversations, and suggests some straightforward conversation starters.