Supporting health and care staff to deliver personalised care

Personalised care is based on ‘what matters’ to people, and their individual strengths and needs.

Personalised Care will benefit up to 2.5 million people by 2024, giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life. A one-size-fits-all health and care system simply cannot meet the increasing complexity of people’s needs and expectations.

Health and care practitioners are vital for enabling people to experience personalised care. We are working on a number of programmes to ensure that our workforce has the confidence, skills and knowledge to bring this to life in a supportive environment:

Guide to personalised care

The grab guide is a resource for busy professionals. It gives a snapshot of why a ‘what matters to you’ approach should guide conversations, and suggests some straightforward conversation starters.

Personalised Care Institute

In 2020, we will be launching a new training institute to further develop our workforce’s professional skills and behaviours. The Institute will support at least 75,000 clinicians by 2023/24.

The Institute will set quality standards for training in personalised care, support the development of training programmes for the current workforce, support the development of training programmes for the new roles identified within primary care networks and ensure that personalised care is represented in relevant undergraduate and post-graduate curricula.

Testing approaches

We are supporting our demonstrator sites to implement personalised care at scale on a local level.

Working with teams

We are inviting teams to work with us to deliver and evidence the impact of personalised care in their service or pathway area. Find out more about getting involved.

Professional development

We are engaging with the practitioners via their national professional bodies to embed personalised care in pre and post registration professional development as well as other professional development activities.

We’ve also worked with partners to produce a specific personalised care training programmes to develop knowledge and skills in the workplace, such as Person-Centred Approaches Core Skills Education and Training Framework. This framework was developed alongside health and social care experts and with people with lived experience. It describes the skills knowledge and behaviours required to practice in a person centred way.

Learn more about the Patient Activation Measure and Supported Self-Management

We are running a series of training sessions on Patient Activation Measure (PAM) and Supported Self-Management (SSM). Attendees will learn how to successfully implement and scale up use of the PAM to tailor supported self-management approaches. Find out more.

Finance, contracting and commissioning support for personalised care

A number of tools are available to help commissioners implement personalised care locally. These enable staff to understand what the expansion of the personalised care programme means for their areas of work locally, with practical tools and recommendations to enable sustainable change. Find out more.

Stay up to date with the Institute’s latest news – sign up to our personalised care bulletin.

The Coalition for Personalised Care (C4PC) was set up to help make person-centred care for people with long-term conditions a reality. The C4CC brings together like-minded organisations, including NHS England, who want to bring about change, they work in co-production with people who have lived experience of long-term conditions.

Coalition for Personalised Care

This innovative partnership of more than 45 national organisations across the health, social care, voluntary and community sectors is focusing on changing the relationship between people with long-term health conditions and the professionals supporting them. This allows the expertise of both to be used most effectively to help people manage their condition and maximise their wellbeing.

You can find out more about the Coalition and how to get involved with its work on the C4PC website