Assurance of Good Complaints Handling for Primary Care – A toolkit for commissioners

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This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to make sure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open and transparent.

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Assurance of Good Complaints Handling for Primary Care – A toolkit for commissioners

Assurance of Good Complaints Handling for Primary Care – A toolkit for commissioners

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