Building capability for quality improvement across a GP federation

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A case study looking at quality improvement across a GP federation in North Southwark.

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Summary

Quay Health Solutions GP Federation in North Southwark created a team of service improvement leaders made up of GPs, nurses, practice managers and reception staff. The move was seen as a vital way to build capability, capacity and confidence in quality improvement within all 20 member practices, with a goal to help achieve sustainable improvements and build confidence in managing change across the federation.