Developing a practice reception team

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This case study looks at how the General Practice Development Programme supported a medical practice to develop its reception team.

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Summary

When Hawkesley Medical Practice heard about the support NHS England’s Sustainable Improvement team provide to general practice as part of the national General Practice Development Programme, it saw it as a much needed support to help develop its reception team.  After years of working the same way, stuck in numerous and inconsistent processes, they hoped the programmes would help the team to work together more effectively and productively.

Region: Midlands and East