Link
Experience of care improvement framework
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Summary
Accessible content, published 18 February 2025.
Document
Summary
Drawn from the main framework, an MS Word version of the assessment tool, listing all 23 improvement areas across the 5 main framework sections.
Published 25 February 2025.
Document
Summary
MS Word version of the review group discussion worksheet, taken from appendix 2 in the main guidance.
The improvement framework review group can use this worksheet to guide discussion and record actions relating to each area. The maturity matrix can help make a baseline assessment.
Published 18 February 2025.
Document
Summary
This framework helps providers to focus on the key areas (including supporting practice) that need to be present to ensure continuous improvement of experiences of care.
It brings together the characteristics of organisations that consistently improve experience of care and enables boards to carry out an organisational diagnostic against a set of indicators.
Published 18 February 2025.