Friends and Family Test data – July 2022

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Friends and Family Test (FFT) gives patients the opportunity to submit feedback to providers of NHS funded care or treatment, using a simple question which asks how likely, on a scale ranging from extremely unlikely to extremely likely, they are to recommend the service to their friends and family if they needed similar care or treatment. Data on all these services is published on a monthly basis.

Friends and Family Test (FFT) data collection overview and infographic

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Summary

The FFT collection overview gives users a summary of patient FFT results across all care settings, including total organisations submitting, total responses, overall response rates where applicable and the percentage of respondents who would or would not recommend their service to friends or family.

Summary

This infographic displays visual statistics of monthly results for the FFT and shows the results for the current month for all care settings as well as the total number of responses.

Friends and Family Test (FFT) data organisational level tables

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FFT A&E data - July 2022

FFT A&E data - July 2022

  • Microsoft Excel
  • 155 KB

Summary

The A&E FFT dataset includes FFT responses for the latest month from all types of A&E departments including walk-in centres.

Summary

The Ambulance FFT dataset includes FFT responses for the latest month from providers of NHS funded ambulance and patient transport services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to service provider level.

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Summary

The Community Health FFT dataset includes FFT responses for the latest month from providers of NHS funded community health services. Data is submitted monthly by providers via Strategic Data Collection Service (SCDS) data collection system and is available down to service category level.

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FFT Post Covid - July 2022

FFT Post Covid - July 2022

  • Microsoft Excel
  • 102 KB

Summary

The Post Covid FFT dataset includes FFT responses for the latest month from providers of NHS funded post-Covid assessment clinic services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to organisation level. In addition to the standard FFT question, two further questions are included which ask about involvement in decision making and dignity and respect.

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Summary

The Dental FFT dataset includes FFT responses for the latest month from providers of NHS funded dental services. Data is submitted directly to the Business Service Authority each month.

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Summary

The Inpatient FFT dataset includes FFT responses for the latest month from NHS funded acute inpatient services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to ward level.

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Summary

The Maternity FFT dataset includes FFT responses for the latest month from NHS funded maternity services. Responses to the maternity FFT are captured at four points: antenatal care, birth, postnatal ward and postnatal community. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to site level.

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Summary

The Mental Health FFT dataset includes FFT responses for the latest month from providers of NHS funded mental health services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to service category level.

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Summary

The Outpatient FFT dataset includes FFT responses for the latest month from providers of NHS funded outpatient services. Data is submitted monthly by providers via the Strategic Data Collection Service (SCDS) data collection system and is available down to organisation level.

FFT Dental and GP submission checkers

Summary

The Dental Submission Checker shows all submissions for the current month alongside data for those practices for previous months, allowing Commissioners and practices to quickly review the quality of the data submitted. In particular, the Submission Checker highlights where no data has been submitted for the previous 3 months, where the breakdown of responses is the same for the previous 3 months, and where a practice has submitted zero responses for the previous 3 months.

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Summary

The GP Submission Checker shows all submissions for the current month alongside data for those practices for previous months, allowing Commissioners and practices to quickly review the quality of the data submitted. In particular, the Submission Checker highlights where no data has been submitted for the previous 3 months, where the breakdown of responses is the same for the previous 3 months, and where a practice has submitted zero responses for the previous 3 months.