10 High Impact Actions: Productive workflows – Stowhealth Practice, Suffolk

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Published as part of the General Practice Forward View, the 10 High Impact Actions are a collection of ways to improve workload and improve care through working smarter, not harder. This case study shows how a GP practice introduced telephone consultations for patients to improve access to general practice.

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General Practice Development Programme – Stowhealth practice

General Practice Development Programme – Stowhealth practice

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Summary

Stowhealth Practice, an innovative practice in Suffolk, has been on a journey of self-improvement to deliver the very best in patient care and access, and a better working environment. Introducing telephone  consultations has enabled them to improve access, continuity of care and satisfaction for patients and staff.