How to align capacity with demand in general practice

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This guide will help practices measure and understand daily patterns of patient contacts and type of need in order to forecast how much and what type of capacity is needed on any given day.

Practices can use this data to review rotas and clinics, to help smooth peaks and troughs and better align capacity to need, giving practice teams back a sense of control.

This guide is accompanied by the following tools:

  • Appropriate appointment data collection sheet
  • Demand and capacity data spreadsheet
  • Digital triage calculator

Contents

  1. How to align capacity with demand in general practice: guide
  2. How to align capacity with demand in general practice: appropriate appointment data collection sheet
  3. How to align capacity with demand in general practice: demand and capacity data spreadsheet
  4. How to align capacity with demand in general practice: digital triage calculator

How to align capacity with demand in general practice: guide

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How to align capacity with demand in general practice: guide

How to align capacity with demand in general practice: guide

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Summary

Accessible version published 8 May 2024.

How to align capacity with demand in general practice: appropriate appointment data collection sheet

Document

Appropriate appointment data collection sheet

Appropriate appointment data collection sheet

  • Microsoft Excel
  • 16 MB

Summary

Published 8 May 2024.

How to align capacity with demand in general practice: demand and capacity data spreadsheet

Document

Demand and capacity data spreadsheet

Demand and capacity data spreadsheet

  • Microsoft Excel
  • 100 KB

Summary

Published 8 May 2024.

How to align capacity with demand in general practice: digital triage calculator

Document

Digital triage calculator

Digital triage calculator

  • Microsoft Excel
  • 67 KB

Summary

Published 8 May 2024.