How to improve care navigation in general practice

Document first published:: 8 May 2024
Page updated:: 6 August 2025
Topic:: General practice, Primary care
Publication type:: Guidance

This comprehensive guide supports general practice teams to review and enhance their processes by offering a practical, step-by-step approach to assess, prioritise and allocate patients to help them reach the right care, first time. You can follow the guidance end to end if you want to develop an entirely new care navigation process. If you already have a process in place and want to improve or add certain elements, you can simply dip into the relevant sections.

The guide includes access to editable resources to save practice staff time.

Link

How to improve care navigation in general practice: guide

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Summary

Guide to support general practice teams to review and enhance their processes by offering a practical, step-by-step approach to assess, prioritise and allocate patients to help them reach the right care, first time.

Accessible content. Version 2, updated 4 August 2025.

Document

Assessment tool for modern general practice

Microsoft Excel
51 KB

Summary

Review and improve your general practice processes with the Assessment tool for modern general practice. It helps practices reflect on their current processes—highlighting what’s working well and where improvements can be made. It’s flexible, non-prescriptive, and has built-in links in each section to step-by-step improvement support.

Published 4 August 2025.

Document