How to improve care navigation in general practice

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This guide will help practices create or improve a single care navigation model or process so patient requests by phone, online or in person are directed to the right care professional first time.

This guide is accompanied by a skills matrix template tool.

 

Contents

  1. How to improve care navigation in general practice: guide
  2. How to improve care navigation in general practice: skills matrix template tool

How to improve care navigation in general practice: guide

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How to improve care navigation in general practice: guide

How to improve care navigation in general practice: guide

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Summary

Accessible version published 8 May 2024.

How to improve care navigation in general practice: skills matrix template tool

Document

Skills matrix template tool

Skills matrix template tool

  • Microsoft Excel
  • 369 KB

Summary

Published 8 May 2024.