How to improve telephone journeys in general practice

Document first published:: 8 May 2024
Page updated:: 8 May 2024
Topic:: General practice, Primary care
Publication type:: Guidance

This guide will help practices shorten call queues and improve patient journeys using call-backs, recorded messages, signposting, keypad and voice options.

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How to improve telephone journeys in general practice: guide

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Summary

Accessible version published 8 May 2024.

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Summary