This urgent and emergency care (UEC) acute patient flow clinical and operational improvement guide provides a range of change ideas for how UEC services can improve both patient care and productivity.

Please note this is an interim guide – it will be refined, developed and updated as we learn what works through your teams.

Please share your ideas and feedback with us by emailing england.improvementdelivery@nhs.net.

The series is available at: Clinical and operational improvement guides.