Improving access: Urgent care triage team in Plymouth

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A case study looking at Beacon Medical Group and a new Urgent Care Team.

Region: South

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Summary

An Urgent Care Team was introduced to help the medical group cope with the number of GP vacancies and therefore limited GP appointments available. An effective triage system was set up, made up of medical professionals, directing routine patients through the usual and appropriate channels to make an appointment, and promoting self care and accessing community services.