Improving access: Dementia care navigators in Gateshead

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A case study looking at how primary care navigators are improving access for patients and carers.

Region: North

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Summary

The navigators provide some direct support to patients and carers themselves, through regular fortnightly contact via telephone or a home visit, open invitations to the surgery for a “catch up and cuppa” and regular “getting to know you” events to meet with other people in similar situations.