Patient Activation Measures: West London CCG case study

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In May 2016, West London commenced using PAM through their team of 35 Health and Social Care Assistants (HSCAs) and Case Managers (CMs). The entire approach to the patient is tailored to their PAM score, with consultation styles, care planning approaches, goal setting and self-care programme referrals based on the patients’ activation level.


This document was co-produced with the Health Foundation and University of Leicester to give an overview of how Patient Activation Measures (PAM) have been used.