Patient experience improvement framework

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The Patient Experience Improvement Framework is an evidence-based organisational development tool that gives Trusts a framework to assess their current approaches to experience of care. The framework is based on CQC reports and themes from trusts rated as adequate and outstanding.

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Patient experience improvement framework

Patient experience improvement framework

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Summary

It uses the areas of leadership, culture, collecting data, triangulating data, learning for improvement and reporting/publication to make the assessment
and it can be used to develop strategy and delivery plans to cover all aspects of experience of care from patients, families, carers as well as staff.

The framework is not mandatory and is a tool for improvement for any queries please contact Lesley.Goodburn1@nhs.net.