Practice saves one day a week of GP time through better management of patient correspondence

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Fulwell Cross Medical Centre has five GPs and over 13,000 registered patients. The practice felt the volume of letters being sent to their GPs was unmanageable. In the past the practice had made efforts to address the issue but with limited success.

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Summary

By using the Productive General Practice (PGP) Quick Start programme from NHS England’s Sustainable Improvement team, which is part of the support available through the General Practice Forward View, it was able to redesign a new process that was more efficient.