Step-by-step guide to improving general practice website online journeys

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A guide for those responsible for planning, leading and maintaining GP website improvement work within practices, primary care networks (PCNs), GP federations, integrated care boards (ICBs) and other organisations.

This guidance will help you with:

  • understanding the elements of an improvement plan and the information you need to collect
  • benchmarking the usability of current online patient journeys
  • making a plan for improvement
  • delivering and maintaining that improvement.

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Summary

Accessible content. Published 3 February 2025.

Document

Summary

Excel template. Published 3 February 2025.