Interpretation and Language Services
Interpretation and translation services are available for Pharmacy, Optometry and Dental Practices when treating NHS Patients. These services are commissioned and paid for by NHS England and NHS Improvement South West. To access the services commissioned for:
- Bath and North East Somerset, Swindon and Wiltshire (BSW)
- Bristol, North Somerset and South Gloucestershire (BNSSG)
- Devon
- Dorset
- Gloucestershire
- Kernow
- Somerset
If you have any queries or issues, please contact NHS England South West by emailing england.pharmacysouthwest@nhs.net.
BSW
D.A. Languages Limited provide:
- Spoken face-to-face interpreting
- Telephone interpreting
- Translation/transcription services
- BSL interpreting
To book:
Face-to-face (F2F) spoken language interpreting 0161 928 2533 ext. *209
Telephone interpreting 0330 088 1153
British Sign Language (BSL) interpreting 0161 928 2533 ext. *239
Email: telephoneinterpreting@dalanguages.co.uk
Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.
All locations should have received an email from D.A. Languages on how to access the service.
A printable version of this information is available to download here
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BNSSG
Language Empire provide:
- Spoken face-to-face interpreting (excluding BSL)
- Telephone interpreting
- Translation/transcription services
To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal. (Please note that you will require the specific username and password/PIN for your Practice to access services.)
For on-demand telephone interpreting: 0330 20 20 345
(Please note that you will require your 8-digit access code)
Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:
Email: bookings@empire-groupuk.com
Telephone: 0330 20 20 270
You can also find helpful service support materials and additional information on the Language Empire website, such as:
- How to Request Language Services
- On Demand Telephone Access Cards
- How to Request Translation Services
- Best Practice Guides for Using Interpreters
- Language ID Charts
RNID (previously known as Action on Hearing Loss) provide BSL services. To book:
Monday to Friday, 8.30am to 5pm:
Telephone: 0845 685 8000
Textphone: 18001 0845 685 8000
Email: communication.services@hearingloss.org.uk
Text: 07537 410086
Out of Hours 24/7 service:
Telephone: 0700 341 8352
Textphone: 18001 0700 341 8352
A printable version of this information is available to download here
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Devon
Language Empire provide:
- Spoken face-to-face interpreting
- Telephone interpreting
- Translation/transcription services
- BSL services
To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal. (Please note that you will require the specific username and password/PIN for your Practice to access services.)
For on-demand telephone interpreting: 0330 20 20 345
(Please note that you will require your 8-digit access code)
Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:
Email: bookings@empire-groupuk.com
Telephone: 0330 20 20 270
You can also find helpful service support materials and additional information on the Language Empire website, such as:
- How to Request Language Services
- On Demand Telephone Access Cards
- How to Request Translation Services
- Best Practice Guides for Using Interpreters
- Language ID Charts
A printable version of this information is available to download here
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Dorset
Contact Capita Translation and Interpreting Service for:
- Telephone interpreting
- Translation/transcription services
To book:
Telephone: 0800 004 2000
Online Portal: https://www.capitatranslationinterpreting.com/login/
Contact Bournemouth Interpreters Group for:
- Face-to-face interpreting
- Telephone interpreting
- Document translation
To book:
Telephone: 07818 420522
Website: www.bournemouthinterpreters.org.uk
Email: bigdirectors@gmail.com
Contact Pestana Translation For:
- Portuguese Interpreting Services
To book:
Telephone: 01202 632085 or 07584 323920
Email: av.pestana@ptis.co.uk
Contact Interpreters Dorset (iD) [representing independent BSL contractors] for BSL Services:
Use the website to make a booking: http://interpretersdorset.co.uk/
A printable version of this information is available to download here
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Gloucestershire
D.A. Languages Limited provide:
- Spoken face-to-face interpreting
- Telephone interpreting
- Translation/transcription services
- BSL interpreting
To book:
Face-to-face (F2F) spoken language interpreting 0161 928 2533 ext. *209
Telephone interpreting 0330 088 1153
British Sign Language (BSL) interpreting 0161 928 2533 ext. *239
Email: telephoneinterpreting@dalanguages.co.uk
Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.
All locations should have received an email from D.A. Languages on how to access the service.
A printable version of this information is available to download here
Back to top
Kernow
Language Empire provide:
- Spoken face-to-face interpreting (excluding BSL)
- Telephone interpreting
- Translation/transcription services
To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal. (Please note that you will require the specific username and password/PIN for your Practice to access services.)
For on-demand telephone interpreting: 0330 20 20 345
(Please note that you will require your 8-digit access code)
Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:
Email: bookings@empire-groupuk.com
Telephone: 0330 20 20 270
You can also find helpful service support materials and additional information on the Language Empire website, such as:
- How to Request Language Services
- On Demand Telephone Access Cards
- How to Request Translation Services
- Best Practice Guides for Using Interpreters
- Language ID Charts
Hearing Loss Cornwall provide BSL interpreters and lip-speaking services. To book:
Telephone: 01872 225 868
Text Relay: 18001 01872 225 686
Email: info@hearinglosscornwall.org
A printable version of this information is available to download here
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Somerset
Language Empire provide:
- Spoken face-to-face interpreting (excluding BSL)
- Telephone interpreting
- Translation/transcription services
To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal. (Please note that you will require the specific username and password/PIN for your Practice to access services.)
For on-demand telephone interpreting: 0330 20 20 345
(Please note that you will require your 8-digit access code)
Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:
Email: bookings@empire-groupuk.com
Telephone: 0330 20 20 270
You can also find helpful service support materials and additional information on the Language Empire website, such as:
- How to Request Language Services
- On Demand Telephone Access Cards
- How to Request Translation Services
- Best Practice Guides for Using Interpreters
- Language ID Charts
Capita Translation and Interpreting Service provide BSL services:
Telephone: 0800 004 2000
Online Portal: https://www.capitatranslationinterpreting.com/login/
A printable version of this information is available to download here