South West (North) Eye Health information

This webpage is for community Opticians based in Bath & North-East Somerset, Gloucestershire, Swindon and Wiltshire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to or telephone: 0300 311 22 33.

If you are from an Opticians in Bath & North-East Somerset, Gloucestershire, Swindon or Wiltshire, and have a query, please contact us as follows:

Changes to Contract details / GOS hours / Premises / Directors or Performers

Please remember to let NHS England know of any changes to your opening times or GOS hours, new applications, contract variations or performer details via our generic email account

NHS Website

Contractors are reminded that their details need to be kept up to date on the NHS website. If you need to register or have any problems accessing/editing the information for your practice on the website, please contact the Choices team at

NHS Mail

If you wish to apply for an email please complete the 2018-19 NHSmail POD application form v1.0 and return it, with a summary of your Information Governance (IG) toolkit to Please also “CC” your application to

Translation & Interpretation Services for NHS patients

The providers below are contracted to deliver Translation & Interpretation services for any of your NHS patients who might need them, until 31 March 2019. These services are funded by NHS England.

Contact details for the provider for Gloucestershire:

Prestige Network

Tel: 01635 866 888


Address: HQ York House, 68-70 London Road, Newbury, RG14 1LA

Contact details for the providers for BaNES, Swindon & Wiltshire:

Language Line Action on Hearing Loss

Tel: 0800 169 2879


Address: 25th Floor, 40 Bank Street,
Canary Wharf, London, E14 5NR


Tel: 0808 808 0123

Textphone: 0808 808 9000

SMS: 07800 000 360


Address: 1-3 Highbury Station Road,
London N1 1SE


Action on Hearing Loss is the trading name of the Royal National Institute for Deaf People (RNID)

If you have any queries or issues, please contact NHS England South West (North) using the contact details at the top of this page.


NHS England South West (North) sends out newsletters to all contractors on a regular basis. If you wish to refer to previous editions, please follow the links below: