South West (North) Eye Health information

This webpage is for community Opticians based in Bath & North-East Somerset, Gloucestershire, Swindon and Wiltshire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to england.contactus@nhs.net or telephone: 0300 311 22 33.

If you are from an Opticians in Bath & North-East Somerset, Gloucestershire, Swindon or Wiltshire, and have a query, please contact us as follows:

Changes to Contract details / GOS hours / Premises / Directors or Performers

Please remember to let NHS England know of any changes to your opening times or GOS hours, new applications, contract variations or performer details via our generic email account england.bgsw-optom@nhs.net

NHS UK: Your Profile Page

NHS UK is the primary public facing website of the NHS.  It provides comprehensive and trusted health information to help people make the most of their health and get the best out of the healthcare system. The pages include directories of local health services.  The site also shows comparative data about healthcare providers, to help people make informed choices about their healthcare.  This includes feedback on all NHS services.

If a patient logs onto the website they will be able to find a profile for each NHS contract. They will also find a Patient Feedback page where they can leave a comment and a rating on their experiences at your pharmacy.  It is good practice to acknowledge and respond to comments; your editing rights will include the option to set up permissions for members of your staff to respond to feedback posted to your profile.

If you have any queries, please contact the NHS UK service desk. General support is also available through the PSNC.

NHS England does expect the site to reflect the current service provision so that patients can access the most up to date information. Please ensure that any changes to your profile adhere to any regulatory requirements around proposed changes to opening hours, to include lunch breaks and bank holidays. NHS England will shortly be doing audits around this.

NHS Mail

If you wish to apply for an NHS.net email please complete the NHSmail Optom application form and return it, with evidence that you have completed the Data Security and Protection Toolkit, to Servicedesk.scwcsu@nhs.net and CC England.bgsw-optom@nhs.net

Upon approval, you will be contacted with the details of your new account and how to activate it.

Translation & Interpretation Services for NHS patients

D.A. Languages Limited is contracted to deliver translation and interpretation services for any of your NHS patients who might need them. These services are funded by NHS England.

Services provided include:

  • Face-to-face (F2F) spoken language interpreting – 0161 928 2533 ext *209
  • Telephone interpreting – 0330 088 1153
  • British Sign Language (BSL) interpreting – 0161 928 2533 ext *239

To gain access to the DA Link portal, you can go to https://link.dalanguages.co.uk/ from your web browser.

All locations should have received an email from D.A. Languages on how to access the service. If you have any queries or issues, please contact NHS England South West (North) using the contact details at the top of this page.

Clinical Waste Services for Opticians

NHS England has an agreement in place with Sharpsmart Ltd for the collection of healthcare waste. If you need to contact Sharpsmart, their customer services team can be reached on 013388 810 310, or by sending an email to customerservice@sharpsmart.co.uk

Newsletters

NHS England South West (North) sends out newsletters to all contractors on a regular basis. If you wish to refer to previous editions, please follow the links below: