Interpretation and Translation Services

Interpretation and translation services are available for Pharmacy, Optometry and Dental Practices when treating NHS Patients. If you have any queries or issues, please contact NHS England South West by emailing england.swgptp@nhs.net

Bath and North East Somerset, Swindon and Wiltshire (BSW)

D.A. Languages Limited provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services
  • BSL interpreting

To book:

Face-to-face (F2F) spoken language interpreting 0161 928 2533 ext. *209

Telephone interpreting 0330 088 1153

British Sign Language (BSL) interpreting 0161 928 2533 ext. *239

Email telephoneinterpreting@dalanguages.co.uk

Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.

All locations should have received an email from D.A. Languages on how to access the service.

 

Bristol, North Somerset and South Gloucestershire (BNSSG)

From 1 April 2023 BNSSG ICB will be covered by a new provider of British Sign Language (BSL) services:

Sign Language Interpreter, Deaf Awareness Training, BSL Translations | Sign Solutions

Pharmacy’s, Optoms and Dentists can access BSL services including face to face and video interpreting for their patients by emailing bookings@signsolutions.uk.com or phoning 0121 447 9620

An out of hours number is also available 0121 447 9620

Language Empire provider of spoken language and face to face translation services plus telephone interpreting and translation/transcription services:

Dedicated on-demand phone line is: 0333 188 3712.

All features and processes of the on-demand telephone service are the same as before, but accessed via the new line.

There will be no changes to unique 8 digit PIN number(s) and organisations should continue to use these when calling the new number. For any questions, contact Customer Services on 0330 20 20 270 or at bookings@empire-groupuk.com.

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

Devon

Language Empire provider of BSL in addition to spoken language and face to face translation services plus telephone interpreting and translation/transcription services:

Dedicated on-demand phone line is: 0333 188 3712.

All features and processes of the on-demand telephone service are the same as before, but accessed via the new line.

There will be no changes to unique 8 digit PIN number(s) and organisations should continue to use these when calling the new number. For any questions, contact Customer Services on 0330 20 20 270 or at bookings@empire-groupuk.com.

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

Dorset

Contact Capita Translation and Interpreting Service for telephone interpreting and translation/transcription services.

To book:

Telephone:             0800 004 2000

Online Portal:          https://www.capitatranslationinterpreting.com/login/

Contact Bournemouth Interpreters Group for face-to-face interpreting, telephone interpreting and document translation

To book:

Telephone:   07393 768328

Website:       www.bournemouthinterpreters.org.uk

Email:           bigdirectors@gmail.com

 

Contact Interpreters Dorset, representing independent BSL contractors, for BSL Services:

Use the website to make a booking: http://interpretersdorset.co.uk/

 

Gloucestershire

D.A. Languages Limited provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services
  • BSL interpreting

 

To book:

Face-to-face (F2F) spoken language interpreting 0161 928 2533 ext. *209

Telephone interpreting 0330 088 1153

British Sign Language (BSL) interpreting 0161 928 2533 ext. *239

Email telephoneinterpreting@dalanguages.co.uk

Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.

All locations should have received an email from D.A. Languages on how to access the service.

 

Kernow

Language Empire provider of spoken language and face to face translation services plus telephone interpreting and translation/transcription services:

Dedicated on-demand phone line is: 0333 188 3712.

All features and processes of the on-demand telephone service are the same as before, but accessed via the new line.

There will be no changes to unique 8 digit PIN number(s) and organisations should continue to use these when calling the new number. For any questions, contact Customer Services on 0330 20 20 270 or at bookings@empire-groupuk.com.

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

 

Hearing Loss Cornwall provide BSL interpreters and lip-speaking services.

To book:

Telephone 01872 225 868

Text Relay 18001 01872 225 686

Email info@hearinglosscornwall.org

 

Somerset

Language Empire provider of spoken language and face to face translation services plus telephone interpreting and translation/transcription services:

Dedicated on-demand phone line is: 0333 188 3712.

All features and processes of the on-demand telephone service are the same as before, but accessed via the new line.

There will be no changes to unique 8 digit PIN number(s) and organisations should continue to use these when calling the new number. For any questions, contact Customer Services on 0330 20 20 270 or at bookings@empire-groupuk.com.

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

 

Capita Translation and Interpreting Service provide BSL services:

Telephone 0800 004 2000

Online Portal https://www.capitatranslationinterpreting.com/login/