Interpretation and Translation Services

Interpretation and translation services are available for Pharmacy, Optometry and Dental Practices when treating NHS Patients.  These services are commissioned and paid for by NHS England and NHS Improvement South West.  To access the services commissioned for:

  • Bath and North East Somerset, Swindon and Wiltshire (BSW)
  • Bristol, North Somerset and South Gloucestershire (BNSSG)
  • Devon
  • Dorset
  • Gloucestershire
  • Kernow
  • Somerset

If you have any queries or issues, please contact NHS England South West by emailing england.pharmacysouthwest@nhs.net.

 

BSW

D.A. Languages Limited provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services
  • BSL interpreting

To book:

Face-to-face (F2F) spoken language interpreting        0161 928 2533 ext. *209

Telephone interpreting                                                 0330 088 1153

British Sign Language (BSL) interpreting          0161 928 2533 ext. *239

Email:                                                                  telephoneinterpreting@dalanguages.co.uk

Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.

All locations should have received an email from D.A. Languages on how to access the service.

A printable version of this information is available to download here

 

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BNSSG

Language Empire provide:

  • Spoken face-to-face interpreting (excluding BSL)
  • Telephone interpreting
  • Translation/transcription services

To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal.  (Please note that you will require the specific username and password/PIN for your Practice to access services.)

 

For on-demand telephone interpreting:  0330 20 20 345

(Please note that you will require your 8-digit access code)

Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:

Email:                bookings@empire-groupuk.com

Telephone:        0330 20 20 270

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

RNID (previously known as Action on Hearing Loss) provide BSL services. To book:

Monday to Friday, 8.30am to 5pm:

Telephone:   0845 685 8000

Textphone:   18001 0845 685 8000

Email:           communication.services@hearingloss.org.uk

Text:            07537 410086

 

Out of Hours 24/7 service:

Telephone:   0700 341 8352

Textphone:   18001 0700 341 8352

A printable version of this information is available to download here

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Devon

Language Empire provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services
  • BSL services

To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal.  (Please note that you will require the specific username and password/PIN for your Practice to access services.)

For on-demand telephone interpreting:  0330 20 20 345

(Please note that you will require your 8-digit access code)

Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:

Email:                bookings@empire-groupuk.com

Telephone:        0330 20 20 270

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

A printable version of this information is available to download here

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Dorset

Contact Capita Translation and Interpreting Service for:

  • Telephone interpreting
  • Translation/transcription services

To book:

Telephone:             0800 004 2000

Online Portal:          https://www.capitatranslationinterpreting.com/login/

Contact Bournemouth Interpreters Group for:

  • Face-to-face interpreting
  • Telephone interpreting
  • Document translation

To book:

Telephone:   07818 420522

Website:       www.bournemouthinterpreters.org.uk

Email:           bigdirectors@gmail.com

Contact Pestana Translation For:

  • Portuguese Interpreting Services

To book:

Telephone:    01202 632085 or 07584 323920

Email:           av.pestana@ptis.co.uk

 

Contact Interpreters Dorset (iD) [representing independent BSL contractors] for BSL Services:

Use the website to make a booking: http://interpretersdorset.co.uk/

A printable version of this information is available to download here

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Gloucestershire

D.A. Languages Limited provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services
  • BSL interpreting

To book:

Face-to-face (F2F) spoken language interpreting        0161 928 2533 ext. *209

Telephone interpreting                                                 0330 088 1153

British Sign Language (BSL) interpreting          0161 928 2533 ext. *239

Email:                                                                  telephoneinterpreting@dalanguages.co.uk

Access to the DA Link portal via https://link.dalanguages.co.uk/ from your web browser.

All locations should have received an email from D.A. Languages on how to access the service.

A printable version of this information is available to download here

 

Back to top

 

Kernow

Language Empire provide:

  • Spoken face-to-face interpreting (excluding BSL)
  • Telephone interpreting
  • Translation/transcription services

To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal.  (Please note that you will require the specific username and password/PIN for your Practice to access services.)

For on-demand telephone interpreting:  0330 20 20 345

(Please note that you will require your 8-digit access code)

Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:

Email:                bookings@empire-groupuk.com

Telephone:        0330 20 20 270

 

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

 

Hearing Loss Cornwall provide BSL interpreters and lip-speaking services. To book:

Telephone:    01872 225 868

Text Relay:   18001 01872 225 686

Email:           info@hearinglosscornwall.org

A printable version of this information is available to download here

Back to top

 

Somerset

Language Empire provide:

  • Spoken face-to-face interpreting (excluding BSL)
  • Telephone interpreting
  • Translation/transcription services

To book, manage, track, or cancel a linguist request, use the Language Empire online LE-LSM portal.  (Please note that you will require the specific username and password/PIN for your Practice to access services.)

For on-demand telephone interpreting:  0330 20 20 345

(Please note that you will require your 8-digit access code)

Alternatively, contact the dedicated customer services team, which are operational 24-hours a day, 7 days a week:

Email:                bookings@empire-groupuk.com

Telephone:        0330 20 20 270

You can also find helpful service support materials and additional information on the Language Empire website, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

 

Capita Translation and Interpreting Service provide BSL services:

Telephone:        0800 004 2000

Online Portal:     https://www.capitatranslationinterpreting.com/login/

A printable version of this information is available to download here