South West (North) community pharmacy information

Please note that this webpage is aimed at community pharmacists and their teams. All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to or telephone: 0300 311 22 33.
If you are from a community pharmacy in BaNES, Gloucestershire, Swindon or Wiltshire and have a query, please email us at

Contact details

Contact for Controlled Drugs, Incidents or Concerns

Julie McCann Controlled Drugs Accountable Officer NHS England South (South Central)

Please remember to report any controlled drug incidents or concerns to the Controlled Drug Accountable Officer (Julie McCann)

Tel: 0113 825 3499

Controlled Drug incident reporting:

Controlled drug general queries email: (please note the recent change in generic email address – healthcare professionals should ensure that any Standard Operating Procedures are updated to include this email address)

NHS Complaints Procedure

Changes to core or supplementary hours

Please complete the relevant form if your pharmacy wishes to change their hours:

Unplanned closures

This form will need to be completed if your pharmacy experiences an unplanned closure.

BaNES, Gloucestershire, Swindon or Wiltshire:

100 hour pharmacies form

BaNES, Gloucestershire, Swindon or Wiltshire:

Use of NHS Mail Shared E-Mail Accounts

NHS Mail accounts are available to community pharmacies to support the secure exchange of patient or sensitive data with other health and social care professionals.  If you have not already applied for your site specific shared e-mail account, please use the following link for information on how to arrange set up:  If you have any problems using the NHS Mail system you can direct queries to:

Additional User Requests and Requests to Change the Name of an Existing Email Address

If you require any amendments to the name of your existing shared mail account, or need any additional colleagues to be able to access your shared mail account, you can make an application to NHS England. To do this you will need to request an application form by emailing The form will be sent to you for completion, When it is returned to us, it must be accompanied by a statement confirming why the pharmacy needs the additional users. NHS England will then consider the request and arrange for NHS Digital to set up the additional access if approval is given.

Removal of Additional Users

To remove staff who no longer need access to your NHS Mail shared email account, please send an email from your NHS Mail shared account to with the following details of those who need to be removed:

  1. Name(s) of the staff member(s)
  2. Email address(es) of the staff member(s)
  3. Date(s) of leaving your practice

NHS Choices: Your Profile Page

NHS UK is the primary public facing website of the NHS.  It provides comprehensive and trusted health information to help people make the most of their health and get the best out of the healthcare system. The pages include directories of local health services.  The site also shows comparative data about healthcare providers, to help people make informed choices about their healthcare.  This includes feedback on all NHS services.

If a patient logs onto the website they will be able to find a profile for each NHS contract. They will also find a Patient Feedback page where they can leave a comment and a rating on their experiences at your pharmacy.  It is good practice to acknowledge and respond to comments; your editing rights will include the option to set up permissions for members of your staff to respond to feedback posted to your profile.

If you have any queries, please contact the NHS Choices Helpdesk ( or 0845 650 4865). General support is also available through the PSNC.

NHS England does expect the site to reflect the current service provision so that patients can access the most up to date information. Please ensure that any changes to your profile adhere to any regulatory requirements around proposed changes to opening hours, to include lunch breaks and bank holidays. NHS England will shortly be doing audits around this.

Translation & Interpretation Services for NHS patients

The providers below are contracted to deliver Translation & Interpretation services for any of your NHS patients who might need them, until 31 March 2019. These services are funded by NHS England.

Contact details for the provider for Gloucestershire:

Prestige Network

Tel: 01635 866 888


Address: HQ York House, 68-70 London Road, Newbury, RG14 1LA

Contact details for the providers for BaNES, Swindon & Wiltshire:

Language Line Action on Hearing Loss

Tel: 0800 169 2879


Address: 25th Floor, 40 Bank Street,
Canary Wharf, London, E14 5NR


Tel: 0808 808 0123

Textphone: 0808 808 9000

SMS: 07800 000 360


Address: 1-3 Highbury Station Road,
London N1 1SE

Action on Hearing Loss is the trading name of the Royal National Institute for Deaf People (RNID)

If you have any queries or issues, please contact NHS England South West (North) using the contact details at the top of this page.

Primary Care Support Services: An online portal for stationery supplies

If you have not already done so, you will need to register your pharmacy on the portal.  Each pharmacy should nominate a ‘Main Contact’ who will be able to set up, delete and assign portal access for any other users in your pharmacy.

If you have any queries around registering on the portal, please contact or 0333 014 2884.  There is also information, including FAQ’s, at

MUR/NMS Quarterly Submission Process

For info on how to submit your quarterly data for advanced services please see the following link.


NHS England South West (North) sends out newsletters to all pharmacy contractors on a regular basis. If you wish to refer to previous editions, please follow the links below: