Quality, service improvement and redesign (QSIR) tools
This is a comprehensive collection of proven quality, service improvement and redesign tools, theories and techniques that can be applied to a wide variety of situations. You can search the collection alphabetically for a specific tool or browse groups of tools using one of four categories.
- Tools by stage of project – our tools, theories and techniques for implementing a service improvement project, ordered by the stage of project you are at, eg start out, handing over and sustaining etc.
- Tools by type of task – our tools, theories and techniques associated with addressing specific tasks, eg mapping the process, thinking creatively etc.
- Tools by approach – our tools, theories and techniques linked to a specific approach, eg Lean, Six Sigma, analytical tools etc.
- Tools by patient pathway – our tools, theories and techniques that relate to the stages of the patient pathway.
- Full list of tools
Full list of tools
An A-Z list of all the tools, techniques and theories contained within our online library.
- 2 Steps down
- 6S (previously 5S)
- 30/60/90- day cycles
- Action plan
- Active listening
- Affinity diagram
- After action review
- Aims statement development
- Aligning improvement with strategic goals
- Balanced scorecard
- Benefits realisation
- Brainstorming
- Bullet proofing
- Cause and effect (fishbone diagram)
- Check sheet
- Clinical engagement
- Commitment, enrolment and compliance
- Communications matrix
- Creating a vision
- Demand and capacity – a comprehensive guide
- Demand and capacity – an overview
- Discharge planning
- Discomfort zone
- Discovery Model
- DNAs – reducing ‘Did Not Attends’
- Driver diagrams (tree diagrams)
- Engagement and empowerment
- Enhanced recovery
- Flow – reduce unnecessary waits
- Fresh eyes
- Gateway criteria
- Glenday sieve – runners, repeaters, strangers
- Healthcare leadership model
- Histogram
- How to understand differences between individuals
- Identifying frustrating problems
- Influence Model
- Issues and risks management
- Leading improvement: an overview
- Leading improvement framework
- Lean – Ohno’s eight wastes
- Length of stay – reducing length of stay
- Lens of Profound Knowledge
- Lessons learnt
- Managing conflict
- Mapping the last 10 patients
- Mapping the process – an overview
- Mapping: value stream
- Measurement for improvement: an overview
- Model for measuring quality care (structure, process, outcome and balancing measures)
- Modelling and simulation
- Overcoming barriers
- Pareto analysis
- Partnership working with health service users
- Patient information
- Patient stories
- Performance management
- Plan, Do, Study, Act (PDSA) cycles and the model for improvement
- Process mapping – a conventional model
- Process templates
- Project charter, brief or mandate
- Project initiation document (PID)
- Project management: an overview
- Public narrative
- Reducing cancelled operations
- Reliable design
- Report on progress
- Resistance – enabling collaboration by working with it
- Responsibility charting
- Reviving a stalled effort
- Role redesign
- Root cause analysis using five whys
- Run charts
- Safe to fail experiments
- Same day elective care- treat day surgery as the norm
- Same day emergency care (ambulatory emergency care)
- SBAR communication tool- Situation – Background – Assessment – Recommendation
- Scatter diagram (correlation)
- Seven steps to measurement for improvement
- Simple rules – provocation
- Simple rules and breaking them
- Six Thinking HatsĀ®
- Spaghetti diagram
- Stakeholder analysis
- Stakeholder involvement: an overview
- Statistical Process Control (SPC)
- Supporting people through change – an overview
- Sustainability Model
- Sustaining momentum
- That’s impossible!
- Theory of constraints
- Thinking creatively to solve problems – an overview
- Tracer study
- Variation – how to manage it