Quality, service improvement and redesign (QSIR) tools by stage of project

The six stage project management approach provides a framework. Regardless of the project management approach you use, eg the six stage approach or PRINCE2, it can be enhanced with the use of the improvement tools, theories and techniques the stages below signpost to.

Stage 1: Start out – what is the opportunity or problem?

Stage 2: Define and scope – what is the current situation?

Stage 3: Measure and understand – what are the benefits and impacts?

Stage 4: Design and plan – what does the future look like?

Stage 5: Implement – action planning and reporting

Stage 6: Handover and sustain – deployment and ‘business as usual’