The changes being made

A number of programmes are already benefitting patients, such as the development of integrated primary care teams made up of GPs, community nurses, paramedics, community pharmacists, physiotherapists, social care professionals, mental health practitioners and voluntary sector partners.

Other developments include:

  • New models of care have been co-designed with patients, the public and the voluntary sector and led by clinical leads and integrated care staff. These new models have been developed to ensure they meet the needs of local people, reflect the experiences of the local workforce, and make the best use of local facilities.
  • Urgent care centres have been opened in some areas, making more same-day care for urgent health matters available closer to home.
  • The eConsult online triage and consultation tool is being rolled out across GP practices in the area, enabling people to contact their GP surgery 24 hours a day, seven days a week and receive a response by the end of the next working day.
  • A paramedic rapid home visiting service has been launched in every locality across North East Hants and Farnham, helping people who need a home visit to be seen earlier in the day by a team that can look at their whole wellbeing. GPs are part of the service but no longer have to make every house call, which frees them up to see more patients at routine appointments and to process necessary referrals and documentation.
  • GPs at many practices offer appointments between 8am and 8pm and at weekends, making accessing health care locally much easier outside of normal working hours.
  • Mental health safe haven services are available for adults and young people, offering a safe place for people at risk of mental health crisis to be supported by professionals and their peers outside of a clinical setting.

Benefits already being seen include:

  • An improved patient experience across the region, as demonstrated by patient outcomes
  • An increase in staff satisfaction, with retention and recruitment supported by the new roles and opportunities being developed
  • GP referrals down by seven per cent
  • No increase in A&E activity year-on-year.