{"text_format":"1","workbook":"xlsx","n_sheets":6,"sheets":["Notes","Summary","PTS ICB","PTS Org","Mode Org","BS"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":1,"defined_names":15,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

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["Ambulance Friends and Family Test (FFT) data - August 2025",null,null,null,null,null,null," Show data for:"]

{"sheet":"Summary","index":1,"n_rows":10,"n_cols":11,"rows_kept":10,"cut":false,"hidden":false,"merged":[[5,1,6,2],[5,5,5,6],[5,7,5,8],[5,9,5,10],[7,1,9,1]]}
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[null,"FFT",null,"Number of organisations submitting","Total responses to date","Responses",null,"Percentage Positive",null,"Percentage Negative"]
[null,null,null,"2025-08-01","2025-08-01","2025-08-01","2025-07-27","2025-08-01","2025-07-27","2025-08-01","2025-07-27"]
[null,"Patient Transport Services","Total",11,444129,3363,4828,0.8462682129051442,0.84838442419221205,7.4635741897115665E-2,8.2850041425020712E-2]
[null,null,"NHS",11,343891,3363,3370,0.8462682129051442,0.83204747774480714,7.4635741897115665E-2,9.2878338278931757E-2]
[null,null,"IS",0,100238,0,1458,"NA",0.88614540466392322,"NA",5.9670781893004114E-2]

{"sheet":"PTS ICB","index":2,"n_rows":23,"n_cols":12,"rows_kept":23,"cut":false,"hidden":false,"merged":[[7,5,8,5],[7,6,7,11],[4,1,5,1],[4,4,5,4],[7,0,8,0],[7,1,8,1],[7,2,8,2],[7,3,8,3],[7,4,8,4]]}
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[null,null,null,null,null,null,"  "]
[]
[]
["ICB Code","ICB Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,"England (including Independent Sector Providers)",3363,398234,0.8462682129051442,7.4635741897115665E-2,1728,1118,253,133,118,13]
[null,"England (excluding Independent Sector Providers)",3363,398234,0.8462682129051442,7.4635741897115665E-2,1728,1118,253,133,118,13]
[null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,C13:C40),\"-\")","v":3363},{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":398234},{"$f":"IFERROR((G12+H12)/SUM(G12:L12),\"-\")","v":0.8462682129051442},{"$f":"IFERROR((J12+K12)/SUM(G12:L12),\"-\")","v":7.4635741897115665E-2},{"$f":"IFERROR(SUBTOTAL(9,G13:G40),\"-\")","v":1728},1118,253,133,118,13]
["QHM","NHS NORTH EAST AND NORTH CUMBRIA ICB",69,47771,0.91304347826086951,4.3478260869565216E-2,54,9,2,1,2,1]
["QKK","NHS SOUTH EAST LONDON ICB",450,24670,0.9244444444444444,2.2222222222222223E-2,28,388,23,7,3,1]
["QMJ","NHS NORTH CENTRAL LONDON ICB",203,7379,0.90147783251231528,4.9261083743842367E-2,140,43,10,5,5,0]
["QOP","NHS GREATER MANCHESTER ICB",953,107478,0.9171038824763903,4.8268625393494226E-2,772,102,28,22,24,5]
["QRL","NHS HAMPSHIRE AND ISLE OF WIGHT ICB",0,1225,"NA","NA",0,0,0,0,0,0]
["QRV","NHS NORTH WEST LONDON ICB",1429,4578,0.7627711686494052,0.11196641007697691,538,552,174,88,72,5]
["QT1","NHS NOTTINGHAM AND NOTTINGHAMSHIRE ICB",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",1,24893,"*","*",0,0,0,0,1,0]
["QUA","NHS BLACK COUNTRY ICB",2,67409,"*","*",2,0,0,0,0,0]
["QUE","NHS CAMBRIDGESHIRE AND PETERBOROUGH ICB",244,25030,0.86885245901639341,6.9672131147540978E-2,189,23,15,9,8,0]
["QWO","NHS WEST YORKSHIRE ICB",4,64018,"*","*",1,1,1,0,0,1]

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["ICB code","Org Code","Organisation Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,null,"England (including Independent Sector Providers)",3363,398234,0.8462682129051442,7.4635741897115665E-2,1728,1118,253,133,118,13]
[null,null,"England (excluding Independent Sector Providers)",3363,398234,0.8462682129051442,7.4635741897115665E-2,1728,1118,253,133,118,13]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":3363},{"$f":"IFERROR(SUBTOTAL(9,E13:E40),\"-\")","v":398234},{"$f":"IFERROR((H12+I12)/SUM(H12:M12),\"-\")","v":0.84684147794994036},{"$f":"IFERROR((K12+L12)/SUM(H12:M12),\"-\")","v":7.4493444576877232E-2},{"$f":"IFERROR(SUBTOTAL(9,H13:H40),\"-\")","v":1725},1117,252,133,117,12]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",69,47771,0.91304347826086951,4.3478260869565216E-2,54,9,2,1,2,1]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",450,24670,0.9244444444444444,2.2222222222222223E-2,28,388,23,7,3,1]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",203,7379,0.90147783251231528,4.9261083743842367E-2,140,43,10,5,5,0]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",953,107478,0.9171038824763903,4.8268625393494226E-2,772,102,28,22,24,5]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",0,1225,"NA","NA",0,0,0,0,0,0]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1429,4578,0.7627711686494052,0.11196641007697691,538,552,174,88,72,5]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",1,24893,"*","*","*","*","*","*","*","*"]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",2,67409,"*","*","*","*","*","*","*","*"]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",244,25030,0.86885245901639341,6.9672131147540978E-2,189,23,15,9,8,0]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",4,64018,"*","*","*","*","*","*","*","*"]

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["ICB Code","Org Code","Organisation Name","Total Responses","Breakdown of Responses"]
[null,null,null,null,"Mode SMS","Mode Electronic Discharge","Mode Paper Discharge","Mode Paper Home","Mode Telephone","Mode Online","Mode Other"]
[null,null,"England (including Independent Sector Providers)",3363,1538,103,18,59,450,580,615]
[null,null,"England (excluding Independent Sector Providers)",3363,1538,103,18,59,450,580,615]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D37),\"-\")","v":3363},1538,103,18,59,450,573,615]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",69,0,0,0,57,0,12,0]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",450,0,0,0,0,450,0,0]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",203,0,0,0,0,0,203,0]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",953,845,0,10,0,0,98,0]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",0,0,0,0,0,0,0,0]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1429,693,103,8,0,0,10,615]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,0,0,0,0,0,8,0]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",1,"*","*","*","*","*","*","*"]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",2,"*","*","*","*","*","*","*"]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",244,0,0,0,2,0,242,0]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",4,"*","*","*","*","*","*","*"]

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[null,"Sort","Region code","Region Name","Org code","Org Name","Sort range…","Sort range…","Sort range…","Reference Region List:","Code…","Name…","Linked Region List (PTS, SaT, Mode):","Code…","Name…","Code…","Name…","Code…","Name…","Reference Lists (PTS, SaT, Mode):","Code…","Code…","Name…","Code…","Code…","Name…","Code…","Code…","Name…","Org Linked Lists:","Code…","Name…","Code…","Name…","Code…","Name…"]
["PTS Region",1,1,1,"N/A","N/A","ICB Code","ICB Code","ICB Code",null,"QHM","NORTH EAST AND NORTH CUMBRIA ICB",null,"QHM","BLACK COUNTRY ICB",null,{"$error":"#N/A"},"IS1","BLACK COUNTRY ICB",null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"R1F","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,"8JR17","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST"]
["SaT Region",1,1,1,"N/A","N/A","ICB name","Org Code","Org Code",null,"QKK","SOUTH EAST LONDON ICB",null,"QKK","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,{"$error":"#N/A"},"QHM","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,"RJ1","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,"8JR17","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST"]
["PTS Org",1,1,1,1,1,"Total Responses","Organisation Name","Organisation Name",null,"QMJ","NORTH CENTRAL LONDON ICB",null,"QMJ","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,{"$error":"#N/A"},"QKK","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,"R1F","ERS TRANSITION, TRADING AS EMED GROUP"]
["SaT Org",1,1,1,1,1,"Total Eligible","Total Responses","Total Responses",null,"QOP","GREATER MANCHESTER ICB",null,"QOP","GREATER MANCHESTER ICB",null,{"$error":"#N/A"},"QMJ","GREATER MANCHESTER ICB",null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,"RJ1","ERS TRANSITION, TRADING AS EMED GROUP"]
["Mode Org",1,1,1,1,1,"Percentage Positive","Total Eligible","Mode SMS",null,"QRL","HAMPSHIRE AND ISLE OF WIGHT ICB",null,"QRL","HAMPSHIRE AND ISLE OF WIGHT ICB",null,{"$error":"#N/A"},"QOP","HAMPSHIRE AND ISLE OF WIGHT ICB",null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,null,null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,"RX7","ISLE OF WIGHT NHS TRUST",null,null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Percentage Negative","Percentage Positive","Mode Electronic Discharge",null,"QRV","NORTH WEST LONDON ICB",null,"QRV","NORTH CENTRAL LONDON ICB",null,{"$error":"#N/A"},"QRL","INDEPENDENT SECTOR PROVIDERS",null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST"]
[null,null,null,null,null,null,"Very Good","Percentage Negative","Mode Paper Discharge",null,"QT1","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,"QT1","NORTH EAST AND NORTH CUMBRIA ICB",null,{"$error":"#N/A"},"QRV","NORTH CENTRAL LONDON ICB",null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,"RX7","ISLE OF WIGHT NHS TRUST"]
[null,null,null,null,"1 Very Good","2 Good","Good","Very Good","Mode Paper Home",null,"QU9","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,"QU9","NORTH WEST LONDON ICB",null,{"$error":"#N/A"},"QT1","NORTH EAST AND NORTH CUMBRIA ICB",null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Neither Good nor Poor","Good","Mode Telephone",null,"QUA","BLACK COUNTRY ICB",null,"QUA","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,{"$error":"#N/A"},"QU9","NORTH WEST LONDON ICB",null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST"]
[null,null,null,null,null,null,"Poor","Neither Good nor Poor","Mode Online",null,"QUE","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,"QUE","SOUTH EAST LONDON ICB",null,{"$error":"#N/A"},"QUA","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Very Poor","Poor","Mode Other",null,"QWO","WEST YORKSHIRE ICB",null,"QWO","WEST YORKSHIRE ICB",null,{"$error":"#N/A"},"QUE","SOUTH EAST LONDON ICB",null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Don't Know","Very Poor",null,null,"IS1","INDEPENDENT SECTOR PROVIDERS",null,null,null,null,{"$error":"#N/A"},"QWO","WEST YORKSHIRE ICB",null,null,null,null,null,null,null,"IS1","8JR17","ERS TRANSITION, TRADING AS EMED GROUP",null,null,null,null,null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,null,"Don't Know",null,null,null,null,null,null,null,null,{"$error":"#N/A"},null,null,null,null,null,null,null,null,null,"IS1","8JR17","ERS TRANSITION, TRADING AS EMED GROUP",null,null,null,null,null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST"]