{"text_format":"1","workbook":"xlsx","n_sheets":6,"sheets":["Notes","Summary","PTS ICB","PTS Org","Mode Org","BS"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":1,"defined_names":15,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

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["Ambulance Friends and Family Test (FFT) data - December 2025",null,null,null,null,null,null," Show data for:"]

{"sheet":"Summary","index":1,"n_rows":10,"n_cols":11,"rows_kept":10,"cut":false,"hidden":false,"merged":[[5,1,6,2],[5,5,5,6],[5,7,5,8],[5,9,5,10],[7,1,9,1]]}
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[null,"FFT",null,"Number of organisations submitting","Total responses to date","Responses",null,"Percentage Positive",null,"Percentage Negative"]
[null,null,null,"2025-12-01","2025-12-01","2025-12-01","2025-11-26","2025-12-01","2025-11-26","2025-12-01","2025-11-26"]
[null,"Patient Transport Services","Total",11,459097,3637,3931,0.85152598295298321,0.85856016280844571,7.7536431124553204E-2,6.5632154668023399E-2]
[null,null,"NHS",11,358859,3637,3931,0.85152598295298321,0.85856016280844571,7.7536431124553204E-2,6.5632154668023399E-2]
[null,null,"IS",0,100238,0,0,"NA","NA","NA","NA"]

{"sheet":"PTS ICB","index":2,"n_rows":23,"n_cols":12,"rows_kept":23,"cut":false,"hidden":false,"merged":[[7,5,8,5],[7,6,7,11],[4,1,5,1],[4,4,5,4],[7,0,8,0],[7,1,8,1],[7,2,8,2],[7,3,8,3],[7,4,8,4]]}
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[null,null,null,null,null,null,"  "]
[]
[]
["ICB Code","ICB Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,"England (including Independent Sector Providers)",3637,429677,0.85152598295298321,7.7536431124553204E-2,2061,1036,245,147,135,13]
[null,"England (excluding Independent Sector Providers)",3637,429677,0.85152598295298321,7.7536431124553204E-2,2061,1036,245,147,135,13]
[null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,C13:C40),\"-\")","v":3637},{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":429677},{"$f":"IFERROR((G12+H12)/SUM(G12:L12),\"-\")","v":0.85152598295298321},{"$f":"IFERROR((J12+K12)/SUM(G12:L12),\"-\")","v":7.7536431124553204E-2},{"$f":"IFERROR(SUBTOTAL(9,G13:G40),\"-\")","v":2061},1036,245,147,135,13]
["QHM","NHS NORTH EAST AND NORTH CUMBRIA ICB",83,59781,0.92771084337349397,4.8192771084337352E-2,65,12,2,3,1,0]
["QKK","NHS SOUTH EAST LONDON ICB",521,26112,0.98464491362763917,1.9193857965451055E-3,160,353,7,1,0,0]
["QMJ","NHS NORTH CENTRAL LONDON ICB",142,6542,0.823943661971831,0.11267605633802817,94,23,9,12,4,0]
["QOP","NHS GREATER MANCHESTER ICB",1079,118686,0.9193697868396663,4.7265987025023166E-2,870,122,33,22,29,3]
["QRL","NHS HAMPSHIRE AND ISLE OF WIGHT ICB",54,1276,0.92592592592592593,3.7037037037037035E-2,50,0,0,1,1,2]
["QRV","NHS NORTH WEST LONDON ICB",1519,4746,0.74851876234364711,0.12376563528637262,648,489,188,103,85,6]
["QT1","NHS NOTTINGHAM AND NOTTINGHAMSHIRE ICB",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",2,27816,"*","*",1,0,1,0,0,0]
["QUA","NHS BLACK COUNTRY ICB",3,69067,"*","*",2,0,0,0,1,0]
["QUE","NHS CAMBRIDGESHIRE AND PETERBOROUGH ICB",143,26173,0.88811188811188813,7.6923076923076927E-2,104,23,3,2,9,2]
["QWO","NHS WEST YORKSHIRE ICB",83,65695,0.92771084337349397,4.8192771084337352E-2,63,14,2,2,2,0]

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["ICB code","Org Code","Organisation Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,null,"England (including Independent Sector Providers)",3637,429677,0.85152598295298321,7.7536431124553204E-2,2061,1036,245,147,135,13]
[null,null,"England (excluding Independent Sector Providers)",3637,429677,0.85152598295298321,7.7536431124553204E-2,2061,1036,245,147,135,13]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":3637},{"$f":"IFERROR(SUBTOTAL(9,E13:E40),\"-\")","v":429677},{"$f":"IFERROR((H12+I12)/SUM(H12:M12),\"-\")","v":0.85187224669603523},{"$f":"IFERROR((K12+L12)/SUM(H12:M12),\"-\")","v":7.7367841409691634E-2},{"$f":"IFERROR(SUBTOTAL(9,H13:H40),\"-\")","v":2058},1036,244,147,134,13]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",83,59781,0.92771084337349397,4.8192771084337352E-2,65,12,2,3,1,0]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",521,26112,0.98464491362763917,1.9193857965451055E-3,160,353,7,1,0,0]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",142,6542,0.823943661971831,0.11267605633802817,94,23,9,12,4,0]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",1079,118686,0.9193697868396663,4.7265987025023166E-2,870,122,33,22,29,3]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",54,1276,0.92592592592592593,3.7037037037037035E-2,50,0,0,1,1,2]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1519,4746,0.74851876234364711,0.12376563528637262,648,489,188,103,85,6]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",2,27816,"*","*","*","*","*","*","*","*"]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",3,69067,"*","*","*","*","*","*","*","*"]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",143,26173,0.88811188811188813,7.6923076923076927E-2,104,23,3,2,9,2]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",83,65695,0.92771084337349397,4.8192771084337352E-2,63,14,2,2,2,0]

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["ICB Code","Org Code","Organisation Name","Total Responses","Breakdown of Responses"]
[null,null,null,null,"Mode SMS","Mode Electronic Discharge","Mode Paper Discharge","Mode Paper Home","Mode Telephone","Mode Online","Mode Other"]
[null,null,"England (including Independent Sector Providers)",3637,1558,233,42,150,521,467,666]
[null,null,"England (excluding Independent Sector Providers)",3637,1558,233,42,150,521,467,666]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D37),\"-\")","v":3637},1558,233,42,150,521,462,666]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",83,0,0,0,74,0,9,0]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",521,0,0,0,0,521,0,0]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",142,0,0,0,0,0,142,0]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",1079,963,0,7,0,0,109,0]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",54,0,0,28,0,0,26,0]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1519,595,233,7,0,0,18,666]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,0,0,0,0,0,8,0]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",2,"*","*","*","*","*","*","*"]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",3,"*","*","*","*","*","*","*"]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",143,0,0,0,0,0,143,0]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",83,0,0,0,76,0,7,0]

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[null,"Sort","Region code","Region Name","Org code","Org Name","Sort range…","Sort range…","Sort range…","Reference Region List:","Code…","Name…","Linked Region List (PTS, SaT, Mode):","Code…","Name…","Code…","Name…","Code…","Name…","Reference Lists (PTS, SaT, Mode):","Code…","Code…","Name…","Code…","Code…","Name…","Code…","Code…","Name…","Org Linked Lists:","Code…","Name…","Code…","Name…","Code…","Name…"]
["PTS Region",1,1,1,"N/A","N/A","ICB Code","ICB Code","ICB Code",null,"QHM","NORTH EAST AND NORTH CUMBRIA ICB",null,"QHM","BLACK COUNTRY ICB",null,{"$error":"#N/A"},"IS1","BLACK COUNTRY ICB",null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"R1F","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,"8JR17","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST"]
["SaT Region",1,1,1,"N/A","N/A","ICB name","Org Code","Org Code",null,"QKK","SOUTH EAST LONDON ICB",null,"QKK","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,{"$error":"#N/A"},"QHM","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,"RJ1","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,"8JR17","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST"]
["PTS Org",1,1,1,1,1,"Total Responses","Organisation Name","Organisation Name",null,"QMJ","NORTH CENTRAL LONDON ICB",null,"QMJ","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,{"$error":"#N/A"},"QKK","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,"R1F","ERS TRANSITION, TRADING AS EMED GROUP"]
["SaT Org",1,1,1,1,1,"Total Eligible","Total Responses","Total Responses",null,"QOP","GREATER MANCHESTER ICB",null,"QOP","GREATER MANCHESTER ICB",null,{"$error":"#N/A"},"QMJ","GREATER MANCHESTER ICB",null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,"RJ1","ERS TRANSITION, TRADING AS EMED GROUP"]
["Mode Org",1,1,1,1,1,"Percentage Positive","Total Eligible","Mode SMS",null,"QRL","HAMPSHIRE AND ISLE OF WIGHT ICB",null,"QRL","HAMPSHIRE AND ISLE OF WIGHT ICB",null,{"$error":"#N/A"},"QOP","HAMPSHIRE AND ISLE OF WIGHT ICB",null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,null,null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,"RX7","ISLE OF WIGHT NHS TRUST",null,null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Percentage Negative","Percentage Positive","Mode Electronic Discharge",null,"QRV","NORTH WEST LONDON ICB",null,"QRV","NORTH CENTRAL LONDON ICB",null,{"$error":"#N/A"},"QRL","INDEPENDENT SECTOR PROVIDERS",null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST"]
[null,null,null,null,null,null,"Very Good","Percentage Negative","Mode Paper Discharge",null,"QT1","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,"QT1","NORTH EAST AND NORTH CUMBRIA ICB",null,{"$error":"#N/A"},"QRV","NORTH CENTRAL LONDON ICB",null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,"RX7","ISLE OF WIGHT NHS TRUST"]
[null,null,null,null,"1 Very Good","2 Good","Good","Very Good","Mode Paper Home",null,"QU9","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST ICB",null,"QU9","NORTH WEST LONDON ICB",null,{"$error":"#N/A"},"QT1","NORTH EAST AND NORTH CUMBRIA ICB",null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Neither Good nor Poor","Good","Mode Telephone",null,"QUA","BLACK COUNTRY ICB",null,"QUA","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,{"$error":"#N/A"},"QU9","NORTH WEST LONDON ICB",null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST"]
[null,null,null,null,null,null,"Poor","Neither Good nor Poor","Mode Online",null,"QUE","CAMBRIDGESHIRE AND PETERBOROUGH ICB",null,"QUE","SOUTH EAST LONDON ICB",null,{"$error":"#N/A"},"QUA","NOTTINGHAM AND NOTTINGHAMSHIRE ICB",null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Very Poor","Poor","Mode Other",null,"QWO","WEST YORKSHIRE ICB",null,"QWO","WEST YORKSHIRE ICB",null,{"$error":"#N/A"},"QUE","SOUTH EAST LONDON ICB",null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Don't Know","Very Poor",null,null,"IS1","INDEPENDENT SECTOR PROVIDERS",null,null,null,null,{"$error":"#N/A"},"QWO","WEST YORKSHIRE ICB",null,null,null,null,null,null,null,"IS1","8JR17","ERS TRANSITION, TRADING AS EMED GROUP",null,null,null,null,null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,null,"Don't Know",null,null,null,null,null,null,null,null,{"$error":"#N/A"},null,null,null,null,null,null,null,null,null,"IS1","8JR17","ERS TRANSITION, TRADING AS EMED GROUP",null,null,null,null,null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST"]