Midlands benefits significantly from NHS Volunteer Responders scheme as it reaches half a million milestone

Wolverhampton, East Lindsey, Lincoln and Boston are among the areas to benefit most from the NHS Volunteer Responder Scheme. More than half a million tasks have been completed nationally by the NHS army of volunteers recruited to help local communities during the coronavirus pandemic, with people in need of help, getting it fast.

The scheme has been made available to councils, charities and other organisations, as well as NHS staff, allowing people across the community to get support.

Set up by the NHS and Royal Voluntary Service using the GoodSAM App, the scheme was designed to protect vulnerable people and the NHS during the coronavirus crisis and has provided a vital safety net to individuals who need support since it launched three months ago.

New data from the ONS this week show the scale of vulnerable people receiving support from friends or relatives during the pandemic, with almost half of adults saying they had helped someone outside their household during lockdown – a substantial increase compared to the year before.

For those who have not had this care available, the volunteer responder scheme has been available to help people who needed it using geo location to quickly pinpoint the nearest volunteer, the majority of tasks are matched and delivered within 24 hours.

Nearly 600,000 volunteers were recruited to the scheme following the call for help and 360,000 of these people have put themselves ‘on duty’ since downloading the app and signing up.

NHS Volunteer Responders have enabled people to stay safe, get the essential food and medicines they need and have provided a listening ear to those isolating alone through thousands of friendly ‘check-in and chat’ phone calls.

They have also supported people to get to and from important hospital appointments when they wouldn’t otherwise have been able to do so.

As the country moves to the next phase of its response to the virus, support remains open for local communities and NHS staff.

Picture of Sabrina EllisSabrina Ellis, aged 32 from Wolverhampton, is a Mental Health and Wellbeing Advisor and Director of her family company. As a registered mental health nurse who used to work for the NHS it was a no brainer to get involved with NHS Volunteer Responders.

“Due to my active family and work life, I decided to commit to the Check in and Chat option of the scheme.” said Sabrina. “This has been extremely rewarding already – my calls kicked off on a bank holiday Monday, getting nine calls through in one day. The prompt sheets provided have been a great starting point to aid the flow of the calls and lead onto many varied conversations.

“It has been lovely to hear about people’s different stories and be able to use my mental health training to help some of the most vulnerable people,” adds Sabrina. “Even when I’ve needed further help the app’s assistance team have been extremely supportive. It feels really rewarding to know that I am doing my small bit to help in such uncertain times and hopefully relieving some pressure on the NHS.”

Picture of Bill MontagueBill Montague, aged 72, from Herefordshire has benefited greatly from the kind acts of NHS Responders. Bill is a heart transplant recipient who also has diabetes and a rare strain of Tuberculosis (TB). He was sent a letter advising him to shield. He lives next door to his eldest daughter, Di, and her family in rural Herefordshire. Di supports Bill at home, so is shielding too in order to be able to care for him.

“I’m very lucky to live rurally and with my family close by to support, but my daughter is shielding too in order to help care for me so she can’t go out to collect my medicine. We weren’t sure if we should ask for help but I’m so glad we did; within a couple of hours of our call, a volunteer arrived on his motorbike with my medicine. It’s not always easy to ask for help, but anyone who needs some assistance should make that call.”

Siobhan Heafield, the Chief Nurse for the Midlands, said: “We are extremely grateful for the incredible efforts of our Midlands volunteers so far, which will continue over the coming months. Thanks to their kindness, there are people on hand who can help you and your loved ones so please do not hesitate to get in touch if you need support. From a phone call if you’re isolating to getting help with shopping and medication, the NHS army of helpers are there for you.”

NHS England and NHS Improvement, and Royal Voluntary Service are encouraging people who need support to register by calling 0808 196 3646.

Based on the number of tasks completed per 1,000 people, the ten areas benefitting the most from the NHS Volunteer Responders scheme include:


 Local Authority name Tasks undertaken per 1,000
Wolverhampton 40.8
Kensington and Chelsea 38.9
Hastings 37.8
Middlesbrough 35.5
East Lindsey 30.9
Eastbourne 29.1
Preston 24.3
Lincoln 23.6
Plymouth 22.9
Boston 22.4