Accessibility statement for NHS England and NHS Improvement

This accessibility statement applies to www.england.nhs.uk

This website is run by NHS England and NHS Improvement. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • use your web browser to change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the website using a mobile or tablet.

On sections that don’t provide technical information, we’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: england.web@england.nhs.uk with details of the problem you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Customers who are deaf, hard of hearing or speech impaired can contact us using the Relay UK service. You can find more information on the Relay UK website.

To call us using the Relay UK service,  dial 18001 followed by 0300 311 22 33.

Our offices have audio induction loops.

Find out how to contact us www.england.nhs.uk/contact-us/

Technical information about this website’s accessibility

NHS England and NHS Improvement is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Please be aware this is a live website and is constantly being updated.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on.

We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations, however to ensure accessibility, we record our live videos and caption them, these can be found on our YouTube channel www.youtube.com/user/TheNHSEngland

What we’re doing to improve accessibility

We are currently designing a new corporate website, this is being built from the ground up to be accessible.

As part of this work we are reviewing our policy on PDFs and other methods of delivering information with a view to making them as accessible as possible.