NHS Launches New Online Support For People With Diabetes

New online tools for people living with diabetes are now available across the North West on the NHS to help people manage their condition during the coronavirus pandemic.

Three new services will allow people to manage their condition online, with a range of online videos and training available on each app for children and adults.  Over 150 people across the region have completed the online education course since the beginning of April.

Recent findings show that people with diabetes face a significantly higher risk of dying with COVID-19 but better management of the condition can help improve control and lead to better outcomes.

The local NHS investment in technology means that patients will be offered advice on treatment and care, as well as training to adopt healthy behaviours on diet and exercise.

This remote support will complement patients’ appointments, many of which have been going ahead throughout the pandemic, through video consultations or via telephone, and more recently in COVID protected areas.

Children and young people living with Type 1 diabetes can access the following technology:

  • Digibete: Children and young people with Type 1 diabetes and their families will be able to use the DigiBete App and website for a wide range of awareness, education, training and support resources.  This will be made available free of charge for two years across the North West.

In addition, people with Type 1, Type 2 and gestational diabetes can access the following:

  • My Diabetes My WayThe online platform empowers diabetes patients to take control of and manage their own health and wellbeing, free of charge to all adults.  The platform is in the process of being upgraded across the North West to include an integrated patient record function which will enable patients to access their diabetes NHS digital health record.

    People in the North West living with diabetes can utilise the MyDiabetesMyWay service and all it has to offer, by selecting their locality below and registering on their local site at:

    Cheshire and Merseyside
    Greater Manchester
    Lancashire and South Cumbria

  • Online appointments, routine discussions with GPs and a dedicated helpline for those treated with insulin are among a range of measures that the NHS has already adopted so that diabetes care can go ahead as normal. The NHS Diabetes Prevention Programme is also being delivered remotely using virtual platforms to continue to help those at risk of Type 2 diabetes to reduce their risk.

Professor Partha Kar, national specialty advisor on diabetes for NHS England and Improvement said:

“Living with Type 1 or Type 2 diabetes is a daily challenge for millions of people and knowing they are more at risk if they are infected with coronavirus will be worrying, but the NHS has taken action to help people and keep them safe, including the roll out of these helpful apps.

“Access to trusted information and support is key to helping people manage their diabetes and we are delighted to support these tools which will hopefully empower people to look after their own condition and reduce their risk.”

The NHS Long Term Plan set out a range of action for the treatment and care of diabetes, including expanding the world-leading Type 2 Diabetes Prevention Programme so that 200,000 people a year could benefit and rolling out freestyle libre for people with Type 1.




For further information please contact the NHS England and NHS Improvement media team on or 01138 250958/9