As Christmas and New Year approach, people in the North East and Yorkshire are being reminded to plan for their medicine needs, use the NHS App to order repeat prescriptions and visit NHS111 online first if medical advice is needed.

Dr Hamish McLure, NHS Medical Director in the North East and Yorkshire, said:

“The NHS is here for you if you need us over the festive season. We’re asking people in the North East and Yorkshire to ensure they’re prepared for any medicine needs and know how and where to get support and advice, if needed.

“All repeat prescriptions should be ordered in advance to ensure you have enough to last over the bank holidays on Christmas Day, Boxing Day and New Year’s Day. You can use the NHS App to order repeat prescriptions, and change your nominated pharmacy. The App also allows patients to see when their prescriptions have been issued and view their prescribed medication.”

Dr McLure added that NHS111 online is a great option for people when they need healthcare support on a wide range of health problems.

He added: “It can tell you where to get help for your symptoms, the most appropriate local treatment option such as your GP, a pharmacy consultation, a call-back from a nurse, or an urgent walk-in treatment centre. People should still call 999 and go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.”

Health advice and information is available from the NHS App and NHS website. You can also use the NHS website to find a pharmacy near you.

People may also consider having at home a small number of basic medicines for minor illnesses or injury. These may include paracetamol, plasters, indigestion remedy and anti-diarrhoeal medicine. Ask your local pharmacist for advice on what medicines you should keep at home.

Dr McLure also underlined the importance of handwashing and other simple ways to prevent the spread of norovirus – commonly called winter vomiting bug. The NHS has reported an 86% rise in norovirus cases in hospitals in England, compared to last year.

“I’d like to remind everyone to practise good hygiene by washing hands frequently with soap and warm water, especially after using the toilet, cleaning up after illness, or before preparing food,” Dr McLure said.

Norovirus, which causes vomiting, diarrhoea, and other symptoms, usually resolves within two to three days for most people. However, vulnerable groups, including young children, older adults, and those with weakened immune systems, may experience more severe and prolonged illness, sometimes requiring hospitalisation.

The virus is highly contagious and spreads through contact with infected individuals, contaminated surfaces, and contaminated food. Outbreaks are particularly common in settings such as hospitals, care homes, schools, and nurseries.