Neighbourhood Mental Health Hub Pilots
As part of a national pilot to transform mental health care, six new neighbourhood mental health hubs are being developed across England with three of them based right here in the North East and Yorkshire.
These hubs are designed to bring services closer to home, offering round-the-clock support in local settings. They provide walk-in access, co-located support teams, and in some cases, short-stay beds — all helping to reduce hospital admissions and provide earlier, more joined-up care.
This work supports one of the key ambitions of the upcoming 10 Year Health Plan: a fundamental shift in how the NHS delivers care by moving from hospital-centred services to more preventative, personalised support in the community. These pilots are helping the NHS test and refine that model in real time.
▼ York: A Community-Designed Hub Putting People First
Tees, Esk and Wear Valleys NHS Foundation Trust is leading one of six national pilot sites in York to develop a new 24/7 community-based mental health hub in the city. The service has been co-designed with people with lived experience, local residents and those with community connections.
Situated in Acomb, the hub will be run by a multi-disciplinary team of NHS and voluntary sector staff, including clinicians, social workers, social prescribers and peer support workers. They’ll offer access to mental health support in the local community in a calm and comfortable environment.
There is already an existing community hub in York, which offers a safe, welcoming and non-clinical place people can drop in without a referral for a chat or get one-on-one support from a mental health professional.
▼ Whitehaven: a ‘Hope Haven’ offering joined-up support
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is leading a group of local organisations to create a new community mental health hub in Whitehaven, known as Hope Haven.
Hope Haven brings together NHS teams, health and social care, and voluntary sector services under one roof to offer joined-up, personalised and flexible support. It is a partnership between CNTW, Cumbria Health, Everyturn Mental Health, Home Group, iCan Wellbeing Group CIO, The Well Communities CIC, and Whitehaven Community Trust.
At Hope Haven, people do not need to be referred and discharged between different teams, making it easier and quicker for people to seamlessly get the support they need. The hub will offer early intervention and wellbeing support to help people stay well, alongside crisis support (including four short-stay beds providing a safe alternative to inpatient admission). People with lived experience and Peer Supporters are at the heart of developing and delivering Hope Haven.
Hope Haven has already begun delivering support while the main hub building is refurbished, expected to open later in 2025. It will serve as a model for improving mental health care in genuine partnership with local communities.
▼ Sheffield: Neighbourhood Mental Health Care in Gleadless and Heeley
Sheffield Health and Social Care NHS Foundation Trust is developing a neighbourhood mental health centre for the Gleadless and Heeley area, working closely with local residents, councillors and partners to design a service that truly meets local needs.
The centre will operate across two refurbished community buildings, Newfield Green Clinic and the Terry Wright Community Hall. It brings together a range of mental health support in one place, including crisis response, early intervention, older adult services and home treatment teams. The Newfield Green Clinic is already up and running, with the mental health centre due to begin running out of the Terry Wright Community Hall building in 2025.
Services will be available around the clock, with a focus on easy, local access. The aim is to offer timely support, reduce reliance on emergency care, and provide person-centred care within a familiar community setting. The service is being developed with strong input from people with lived experience from Gleadless and Heeley, ensuring it reflects the needs and priorities of the community.
These pilots are a tangible step toward delivering the vision set out in the NHS 10 Year Health Plan — a modernised health service that moves away from hospital-first models to care that is more convenient, preventative and rooted in local communities.
By developing new ways of working across mental health, social care and voluntary sector partners, these hubs are helping to shape what the future of NHS care could look like, one where people get the help they need, in the places they live, before they reach crisis point.