The Delivery plan for recovering access to primary care was published in May 2023 with an overarching ambition to tackle the 8am rush and make it easier and quicker for patients to get the help they need.

It set out 14 commitments in four areas; empower patients, implement ‘Modern General Practice access’, build capacity, and cut bureaucracy. Since publication, significant progress has been made by primary care teams right across the North East and Yorkshire.

Hear from GP practices across the region who are working with staff and patients to introduce modern ways of working.

Modern General Practice

Conisbrough Group Practice –  moving away from the 8am rush

Hear how the team at the South Yorkshire practice changed their ways of working over a three to six month period, improving patient experience and the working environment for their staff

Park Surgery – the role of triage in Modern General Practice

Find out how the team at a Driffield East Yorkshire practice introduced a new triage system to ensure patients in need of urgent appointments could be seen

My Health – Meeting patient needs with modern ways of working

Learn how the York practice made changes based on patient feedback and restructured their staffing based on the insight they received from their digital systems.

Online GP registration

Making registering with a GP easier at The Roxton Practice, Immingham

Find out how the Register with a GP surgery service reduced pressure on the reception team and made registrations easier for patients at a North-East Lincolnshire practice.

Conisbrough Group Practice  – Using the Register with a GP surgery service

Read about the benefits for practices and patients of using NHS England’s online registration service in a South Yorkshire practice.

Using the multi-disciplinary team

Improving patient access to general practice through the Additional Roles Recruitment Scheme

More than 240 GPs have joined the NHS in the North East and Yorkshire region through the Additional Roles Recruitment Scheme (ARRS) aimed at improving access to care, helping deliver faster, more equal services to patients. Learn how ARRS-funded GPs in our region are contributing to their practices and their patients and what they enjoy the most about the role.

Research into the patient experience of the Additional Roles Reimbursement Scheme

Allied Health Professional Clinical Manager at Primary Care Sheffield and previous Additional Roles Reimbursement Scheme Project Manager for South Yorkshire Dr. Natalie Jones talks about her research into the patient experience of the Additional Roles Reimbursement Scheme. Read about the impact of ARRS roles,  what GP practices need and the evolving role of the dietician in her blogs.

ARRS-funded dementia nurse makes a difference in Rotherham

How Additional Roles Reimbursement Scheme funding is enabling dementia specialist nurses to work within Primary Care networks in South Yorkshire

Emma Nelthorpe, Lead Primary Care Mental Health Clinical Practitioner, Primary Care South Network

Read about Emma’s role as part of the multi-disciplinary team within Doncaster South PCN. Her team see around 24 patients a day with a variety of mental health-related conditions.

Penny Clayton, Mental Health Practitioner, North Yorkshire

Learn how Penny Clayton’s work as part of a team of three professionals can help patients in North Yorkshire turn the corner