Millions of appointments are being delivered in general practice every week.

Thanks to GP practice teams making it easier than ever for people to get in contact with their practice and get the care they need, patients can now choose the route of access that works best for them: whether that is contacting their practice online, by phone, or by walking through the door.

They can also see the member of the primary care multi-disciplinary team that suits their needs the best, from physiotherapists to practice nurses.

Hear from GP practice teams and other healthcare professionals across the North East and Yorkshire region who are working collaboratively with staff and patients to introduce innovative ways of working – empowering patients, building capacity, and reducing bureaucracy.

Hear from GP practices across the region who are working with staff and patients to introduce modern ways of working.

For more examples from our area sign up  for our seasonal Your Best Practice newsletter or our Transforming Primary Care podcast.

Modern General Practice

Broughton House Surgery – Improving patient experience by offering 3 routes of access

Claire Banks, Practice Manager at Broughton House Surgery in Batley West Yorkshire, describes in her blog the changes the practice team have made in the past year which have led to improved patient satisfaction levels in the recent GP patient survey.

How online consultations and cloud-based telephony are improving care at Ossett Surgery

At Ossett Surgery in West Yorkshire, Business Manager Mark Donaldson and Operations Manager Luke Swinden have led a major transformation in how patients access care. Learn how their adoption of online consultation tools and cloud-based telephony has delivered faster, fairer access for patients while creating a more rewarding experience for staff.

Elmtree Medical Centre – Embedding digital triage into everyday practice

Elmtree Medical Centre in Stockton-on-Tees has taken a forward-thinking approach to modernising general practice by embedding digital triage into its daily operations. Read how the team’s introduction of online consultation during opening hours has helped them meet demand and flatten the 8am rush.

Steel City General Practice – managing long-term health conditions and reducing pressure in primary care

The practice team at Steel City General Practice, Sheffield have been on a transformational journey to improve access and patient care over the last few years. Read how they have embraced digital technology, expanded their workforce, and adopted a more targeted and proactive approach to people living with long term conditions.

New Ways of Working at Hillside Practice, Skelton, Cleveland

At Hillside Practice in Skelton, Cleveland a commitment to improving patient access and staff wellbeing has driven a series of transformative changes. The adoption of a new digital telephone system and the practice’s participation in the General Practice Improvement Programme (GPIP) have been key to this level of change.

Conisbrough Group Practice –  moving away from the 8am rush

Hear how the team at the South Yorkshire practice changed their ways of working over a three to six month period, improving patient experience and the working environment for their staff

Park Surgery – the role of triage in Modern General Practice

Find out how the team at a Driffield East Yorkshire practice introduced a new triage system to ensure patients in need of urgent appointments could be seen

My Health – Meeting patient needs with modern ways of working

Learn how the York practice made changes based on patient feedback and restructured their staffing based on the insight they received from their digital systems.

Menopause and perimenopause care

Improving care of perimenopause and menopause in Brigg, North Lincolnshire

Dr Rabia Aftab, a GP at Riverside surgery in Brigg, North Lincolnshire, one of a growing number of women’s health champions in the North East and Yorkshire region, explains how treating menopausal symptoms is at the centre of looking after women’s health in the community. 

Online GP registration

Making registering with a GP easier at The Roxton Practice, Immingham

Find out how the Register with a GP surgery service reduced pressure on the reception team and made registrations easier for patients at a North-East Lincolnshire practice.

Conisbrough Group Practice  – Using the Register with a GP surgery service

Read about the benefits for practices and patients of using NHS England’s online registration service in a South Yorkshire practice.

Using the multi-disciplinary team

ARRS-funded Admiral nurse supports families living with dementia in Rotherham

Admiral Nurse  Louise Bates from Rotherham Central North PCN shares her experience supporting people with dementia and their carers. She is just one of a number of dementia specialist Admiral Nurses made possible by Additional Roles Reimbursement Scheme (ARRS) funding with the additional support of Dementia UK.

Improving patient access to general practice through the Additional Roles Recruitment Scheme

More than 240 GPs have joined the NHS in the North East and Yorkshire region through the Additional Roles Recruitment Scheme (ARRS) aimed at improving access to care, helping deliver faster, more equal services to patients. Learn how ARRS-funded GPs in our region are contributing to their practices and their patients and what they enjoy the most about the role.

Research into the patient experience of the Additional Roles Reimbursement Scheme

Allied Health Professional Clinical Manager at Primary Care Sheffield and previous Additional Roles Reimbursement Scheme Project Manager for South Yorkshire Dr. Natalie Jones talks about her research into the patient experience of the Additional Roles Reimbursement Scheme. Read about the impact of ARRS roles,  what GP practices need and the evolving role of the dietician in her blogs.

Emma Nelthorpe, Lead Primary Care Mental Health Clinical Practitioner, Primary Care South Network

Read about Emma’s role as part of the multi-disciplinary team within Doncaster South PCN. Her team see around 24 patients a day with a variety of mental health-related conditions.

Penny Clayton, Mental Health Practitioner, North Yorkshire

Learn how Penny Clayton’s work as part of a team of three professionals can help patients in North Yorkshire turn the corner