NHS 111 Statistics, January 2012

The Department today published call statistics to the NHS 111 service for December from the seven sites providing this service

The main findings for January 2012 were:

  • In January, there were 75,031 calls to the 111 service, with 76% of these calls from people directly dialling 111. Scaled up, this would represent 12.7 million calls per year across England to the NHS 111 service.
  • In January, 96% of answered calls made to NHS111 where answered within 60 seconds. Of all calls offered 2% were abandoned after waiting longer than 30 seconds.
  • Average length of a call episode for data up to and including January was 9 minutes 17 seconds, with 79% of callers receiving a triage and 2% of answered calls called back.
  • On average 29% of call time was handled by clinical staff for all calls up to and including January.
  • For the period between April to October 2011, 92% of callers were very or fairly satisfied with their NHS111 experience.

NHS 111 Minimum Data Set – January 2012 release