The Customer Contact Centre is currently experiencing a high volume of enquiries so it may take us longer than usual to respond to your enquiry. We will get back to you as soon as we can. In the meantime, our frequently asked questions may provide the answers you are looking for.
For information about testing and tracing for coronavirus (COVID-19) visit the NHS website.
If you need help booking a test, or have been contacted by NHS Test and Trace and have a question or concern, call 119.
How to get medical help
For help from a GP, visit your GP surgery’s website, use an online service to contact your GP, or call the surgery.
For urgent medical help, use the NHS 111 online service, or call 111 if you are unable to get help online.
For life-threatening emergencies, call 999 for an ambulance.
There is more information about getting medical help on the NHS website.
How can we help?
Customer Contact Centre
NHS England commissions or buys primary care services. For example GPs, dentists, opticians, and pharmacy services. We also commission health and justice, military health services plus some specialised services.
We can advise you how to access, give feedback or make a complaint about the services we commission. If you are thinking of making a complaint, please read the following important information before you contact us:
Services not commissioned by NHS England and NHS Improvement
NHS England does not commission secondary care (with the exception of Specialised Services). This includes hospital care, NHS 111 services, mental health services, out-of-hours services and community services such as district nursing. These services are commissioned by Clinical Commissioning Groups (CCGs). If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS website.
How to contact NHS England and NHS Improvement
Members of the public, patients, and their representatives should contact our Customer Contact Centre.
You can contact us by:
Webchat: Look for the chat icon on this page
Telephone: 0300 311 22 33
General Post (including complaints, but not legal proceedings): NHS England, PO Box 16738, Redditch, B97 9PT
Our Customer Contact Centre opening hours are 9am to 5pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
Due to staff training, we open at the later time of 11am on Wednesday 17 February and Wednesday 24 February.
Customers who are deaf, hard of hearing or speech impaired can contact us using the Next Generation Text (NGT) service. You can find more information on the NGTS website.
To call us using the Next Generation Text service, dial 18001 followed by 0300 311 22 33.
Primary care providers and other NHS organisations can find regional contact details on the NHS England regional team pages.
Corporate enquiries: please phone the NHS England switchboard on 0113 825 0000
Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. Due to security measures in place we are unable to access information received in these formats. Any removable media will be returned to the sender, or securely destroyed if we do not hold the sender’s details.
Freedom of information requests
Find out how to make a freedom of information request.