Contact us

If you require medical advice please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111. For emergency medical attention, please dial 999 or attend your local accident and emergency department if you are able to do so.

There is also a wide range of information available on the NHS Choices website.

Customer Contact Centre

NHS England commissions or buys primary care services for local communities. For example GPs, dentists, opticians, and pharmacy services. We also commission health and justice, military health services plus some specialised services.

We can advise you how to access, give feedback or make a complaint about the services we commission. If you are thinking of making a complaint, please read the following important information before you contact us:

Services not commissioned by NHS England

NHS England does not commission secondary care. This includes hospital care, mental health services, out-of-hours services and community services such as district nursing. These services are commissioned by Clinical Commissioning Groups (CCGs). If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS Choices website.

How to contact us

Members of the public, patients, and their representatives can contact our Customer Contact Centre in the following ways:

Telephone: 0300 311 22 33
Post: NHS England, PO Box 16738, Redditch, B97 9PT
British Sign Language (BSL):  If you use BSL, you can to talk to us via a video call to a BSL interpreter. Visit NHS England’s BSL Service.

Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.


Invoices should be sent to:

NHS England
X24 Payables K005
Phoenix House, Topcliffe Lane
Wakefield, WF3 1WE

For all payment/invoice related enquiries please contact NHS Shared Business Services

Corporate enquiries

Please phone the NHS England switchboard on 0113 825 0000. 

Freedom of information requests

Find out how to make a freedom of information request.

Contact details for NHS England regional teams