The Customer Contact Centre is currently providing a reduced service whilst we help with the NHS response to the coronavirus (COVID-19) outbreak. We aim to respond to urgent enquiries and concerns as soon as we can, otherwise it may take us some time to get back to you. We thank you for your patience and understanding during this period.
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
- for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- for life-threatening emergencies, call 999 for an ambulance
- for health information and advice, use the NHS website or your GP surgery website
How can we help?
Customer Contact Centre
NHS England commissions or buys primary care services. For example GPs, dentists, opticians, and pharmacy services. We also commission health and justice, military health services plus some specialised services.
We can advise you how to access, give feedback or make a complaint about the services we commission. If you are thinking of making a complaint, please read the following important information before you contact us:
Services not commissioned by NHS England
NHS England does not commission secondary care (with the exception of Specialised Services). This includes hospital care, NHS 111 services, mental health services, out-of-hours services and community services such as district nursing. These services are commissioned by Clinical Commissioning Groups (CCGs). If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS website.
How to contact NHS England
Members of the public, patients, and their representatives should contact our Customer Contact Centre.
You can contact us by:
Telephone: 0300 311 22 33
General Post (including complaints, but not legal proceedings): NHS England, PO Box 16738, Redditch, B97 9PT
Service of legal proceedings and formal letters of claim: Starting from 00:01 on 13 March 2020 NHS England will accept service of proceedings by email directly to either the central legal team inbox address: email@example.com or, where external lawyers are instructed and on record as acting in a particular matter, to the email address of the lawyer named as acting. Emails received outside of our normal business hours (9am – 5pm Monday-Friday) will be treated as received on the following business day.
Our current Customer Contact Centre opening hours are: 9am to 5pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
The Customer Contact Centre is committed to making our service accessible. Please let us know if you have any specific requirements.
Customers who are deaf, hard of hearing or speech impaired can contact us using the Next Generation Text (NGT) service. You can find more information on the NGTS website.
To call us using the Next Generation Text service, dial 18001 followed by 0300 311 22 33.
Primary care providers and other NHS organisations can find regional contact details on the NHS England regional team pages.
Corporate enquiries: please phone the NHS England switchboard on 0113 825 0000
Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. Due to security measures in place we are unable to access information received in these formats. Any removable media will be returned to the sender, or securely destroyed if we do not hold the sender’s details.
How to contact NHS Improvement
Please visit the NHS Improvement website for details of how to get in touch.
Freedom of information requests
Find out how to make a freedom of information request.
Invoices should be sent to:
X24 Payables K005
Phoenix House, Topcliffe Lane
Wakefield, WF3 1WE
For all payment/invoice related enquiries please contact NHS Shared Business Services