Customer Contact Centre
NHS England commissions or buys primary care services. For example GPs, dentists, opticians, and pharmacy services. We also commission health and justice, military health services plus some specialised services.
We can advise you how to access, give feedback or make a complaint about the services we commission. If you are thinking of making a complaint, please read the following important information before you contact us:
Services not commissioned by NHS England
NHS England does not commission secondary care (with the exception of Specialised Services). This includes hospital care, NHS 111 services, mental health services, out-of-hours services and community services such as district nursing. These services are commissioned by Clinical Commissioning Groups (CCGs). If you need advice about accessing secondary care, you should contact your local CCG. You can find their contact details using the service finder on the NHS Choices website.
How to contact us
Members of the public, patients, and their representatives should contact our Customer Contact Centre.
You can contact us by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
Address for service of legal proceedings and formal letters of claim: NHS England, Legal Team, 4W08 4th Floor, Quarry House, Leeds LS2 7UE
British Sign Language (BSL): If you use BSL, you can to talk to us via a video call to a BSL interpreter. Visit NHS England’s BSL Service.
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.
Primary care providers and other NHS organisations can find regional contact details on the NHS England regional teams pages.
Corporate enquiries: please phone the NHS England switchboard on 0113 825 0000
Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. Due to security measures in place we are unable to access information received in these formats. Any removable media will be returned to the sender, or securely destroyed if we do not hold the sender’s details.
Freedom of information requests
Find out how to make a freedom of information request.
Invoices should be sent to:
X24 Payables K005
Phoenix House, Topcliffe Lane
Wakefield, WF3 1WE
For all payment/invoice related enquiries please contact NHS Shared Business Services