NHS 111 Minimum Data Set – April Release

Call statistics to the NHS 111 service up to and including April 2012 from the nine sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon and Hillingdon.

1.  In April, there were 104,585 calls to the 111 service, with 80% of these calls from people directly dialling 111. Scaled up, this would represent 14.1 million calls per year across England to the NHS 111 service.
2. Average length of a call episode for data up to and including April was 9 minutes 36 seconds, with 79% of callers receiving a triage and 2% of answered calls called back.
3. On average 30% of call time was handled by clinical staff for all calls up to and including April.
4. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below:

NHS 111 statistical summary Annex A – April2012 (PDF,948K)

Data

NHS 111 Minimum Data Set April 2012 (XLS,538K)

Previous NHS111 Minimum Data Set figures for April 2011 to March 2012

Pre-Release Access

Pre Release Access List (PDF, 14k)