NHS 111 Statistics, May 2012

NHS 111 Minimum Data Set – May Release

Call statistics to the NHS 111 service up to and including May 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, The North West, Croydon, Hillingdon and Inner North West London.

The main findings for May 2012 were:

  1. In May, there were 100,004 calls to the 111 service, with 78% of these calls from people directly dialling 111. Scaled up, this would represent 12.6 million calls per year across England to the NHS 111 service.
  2. Average length of a call episode for data up to and including May was 9 minutes 32 seconds with 79% of callers receiving a triage and 3% of answered calls called back.
  3. On average 30% of call time was handled by clinical staff for all calls up to and including May.
  4. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS 111 statistical summary Annex A – May2012


NHS 111 Minimum Data Set May2012 (XLS,667K)

Previous NHS111 Minimum Data Set figures for April 2011 to March 2012

Pre-Release Access

Pre Release Access List (PDF, 14k)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road

Phone: 0207 972 4422
Statistician: Thomas Kent