Aggregated data for July to September 2012 & January to March 2013.
NHS England together with Ipsos MORI, have today published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of Primary Care services and their overall experience of accessing these services. The latest results are aggregated from two waves of patient responses collected during July to September 2012 and January to March 2013.
Key points from the latest results of the GP Patient Survey are:
Overall response rate was 35% based on 971, 232 responses across two waves of the 2012-13 survey.
- 72.3% of patients have seen or spoken to their GP in the last six months, up by 0.7 percentage points since the 2011-12 survey results.
- 92.6% of patients have at least some level of confidence and trust in the last GP they saw, down by 0.4 percentage points since the 2011-12 survey results.
- 76.3% of patients rate their overall experience of making an appointment as good, down by 2.8 percentage points since the 2011-12 survey results.
- 86.7% of patients rate their overall experience with their GP surgery as good, down by 1.5 percentage points since the 2011-12 survey results.
- 64.0% of patients who have a long-term health condition feel that they have had enough support from local services and organisations in the last six months to help them manage their health, showing no significant change since the 2011-12 survey results. 21.7% of patients with a long-term health condition feel that they have not needed such support.
- 92.7 per cent of patients with a long-term condition feel confident to manage their own condition, down by 0.2 percentage points since the aggregated 2011-12 results.
- 70.2% of patients say that the overall experience of their Out-of-Hours GP service was good, down by 0.7 percentage points since the 2011-12 survey results.
The published data is reported on the GP Patient Survey website results pages at National, Primary Care Trust (PCT) and GP practice level, to reflect the organisational structure of the NHS when the data was collected. GP Practice results have also been mapped to Clinical Commissioning Group (CCG) level to reflect the organisational structure from April 1st 2013 and provide a baseline for analysis.
A number of changes were made to the GP patient survey methodology and questionnaire for 2011-12. As a consequence of these changes, no results from 2011-2012 onwards can be compared to previous years, even where questions appear the same. In addition to new questions, and a change in the frequency of mailings from quarterly to twice a year, there have been a number of refinements to the weighting scheme. Weighting is standard practice in surveys of this nature and is required in