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In January to March 2017, 2.2 million adults were asked about their views on NHS dentistry. Participants were asked if they had tried to obtain an appointment with an NHS dentist and, if so, whether it was with a practice they had been to before and if they had been successful. They were also asked what their overall experience was of NHS dentistry. Patients who hadn’t tried to obtain an NHS dentist in the previous two years were asked to select the main reason why they hadn’t tried.
The results from the survey responses are presented here at national (England), regional and Area Team level.
- 2.2 million adults were contacted, 808,000 replies were received, with a response rate of 37%.
- Of all respondents asked, just under three fifths (59%) tried to get an NHS dental appointment in the last two years.
- Of the group of respondents who had tried to get an appointment in the last two years;
- 85% rated their NHS dental experience as positive (50% very good and 35% fairly good);
- 93% were successful in getting an appointment, a success rate of 95% when excluding the ‘can’t remember’ category.
- Respondents who had not been to the practice before were less successful in getting an NHS dental appointment. Younger adults and ethnic minorities also reported a lower success rate.
- The remaining two fifths (41%) did not try to get an appointment with an NHS dentist in the last two years, 24% had never tried to get an NHS appointment and 17% had tried but over two years ago.
- Of those who had not tried to get an appointment:
- 38% mentioned private dentistry as the reason for not trying to get an NHS appointment; 24% prefer private dentistry and 14% stayed when their dentist moved from NHS to private.
- Just over a fifth (22%) of those adults who did not try stated they had “not needed to visit the dentist” as the reason for not attending.
- 12% of the respondents who didn’t try to get an NHS dental appointment gave their reason as “I didn’t think I could get an NHS dental appointment”.
The accompanying report below provides a summary of the results, at a national and regional level, and gives comparisons to the previous two years. Further breakdowns of these figures can be found in the tables below.
For full results of the GP Patient Survey and the questions used, see the GP Patient Survey website.
Pre-release Access List
How to provide feedback about the results
NHS England intends to ensure that our published statistics meet the needs of people who use them. We are committed to making information as accessible and useful as possible.
We therefore welcome feedback from users of the statistics and will consider your comments when reviewing future presentation of the statistics.
You can tell us what you think by emailing us at firstname.lastname@example.org