Customer Contact Centre
Members of the public, patients, and their representatives should contact our Customer Contact Centre.
NHS England commissions or buys primary care services. For example GPs, dentists, opticians, and pharmacy services. We also commission health and justice, military health services plus some specialised services. We can advise you how to access, give feedback or make a complaint about the services we commission.
You can contact us by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
Address for service of legal proceedings and formal letters of claim: NHS England, Legal Team, 4W08 4th Floor, Quarry House, Leeds LS2 7UE.
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
For more information and ways to contact us visit the NHS England website.
Tel: 0113 8249700
18-20 Massetts Road
Tel: 01293 729150
5510 John Smith Drive
Oxford Business Park South
Tel: 01865 963800
Tel: 02380 296904
Medway Wharf Road
Tel: 01732 375200
Contact options for the deaf and hard of hearing
Please use the following email address to contact us: firstname.lastname@example.org
Contact NHS Improvement
Please visit the the NHS Improvement website for details of how to get in touch.