Overall Patient Experience Scores: 2016 Emergency Department Survey update

Today NHS England published the latest statistical information on patients’ experience of urgent and emergency care in the NHS. This is an update to include results from the 2016 Emergency Department Survey.

Further supporting information, including an accompanying methodology statement, is available for this series by going to:

The 2016 survey included 137 NHS trusts. Eligible patients were aged 16 years or over, who had attended a Type 1 or Type 3 service during September 2016. Responses were received from more than 41,000 patients who had attended Type 1 services (a response rate of 28%) and more than 3,500 patients who had attended Type 3 services (a response rate of 25%).

NHS England has also published a Diagnostic Tool, designed to help NHS managers and the general public understand what feeds in to the overall scores and how scores vary across individual NHS organisations.

You can access the tool by going to: