Overall Patient Experience Scores: 2018 Urgent and Emergency Care Survey update
Today we have published the latest statistical information on patients’ experience of urgent and emergency care services in the NHS. This is an update to include results from the 2018 Urgent and Emergency Care Survey.
Further supporting information, including an accompanying methodology statement, is available for this series by going to:
The 2018 survey included 132 Type 1 A&E departments and 63 Type 3 A&E departments in England.
Eligible patients were aged 16 years or over, who had attended A&E during September 2018 and were not staying in hospital at the time patients were sampled. Responses were received from over 42,700 patients for the Type 1 survey, a response rate of 30%, and over 7,400 patients for the Type 3 survey, a response rate of 29%.
A Diagnostic Tool has also been published, this is designed to help NHS managers and the general public understand what feeds into the overall scores and how scores vary across individual NHS organisations.
You can access the tool by going to: