Complaints about NHS service provision from 1 April 2013

Currently, a complaint about service provision may be made to either the provider of NHS-funded care or the PCT that commissioned the service. Under the new NHS system architecture, from April a complaint will be made to either the provider, or to either the NHS Commissioning Board or local CCG (whichever body commissioned the service in question).

NHS Advocacy Services

The Independent Complaints Advocacy Service ceases on 31 March. On 1 April, commissioning of NHS complaints advocacy services transfers to individual Local Authorities. If not already known, Complaint Managers and PALS staff should contact the Local Authority for details of the service in their areas.