Our advice for clinicians on the coronavirus is here.
If you are a member of the public looking for information and advice about coronavirus (COVID-19), including information about the COVID-19 vaccine, go to the NHS website. You can also find guidance and support on the GOV.UK website.
Complaints about NHS service provision from 1 April 2013
Currently, a complaint about service provision may be made to either the provider of NHS-funded care or the PCT that commissioned the service. Under the new NHS system architecture, from April a complaint will be made to either the provider, or to either the NHS Commissioning Board or local CCG (whichever body commissioned the service in question).
NHS Advocacy Services
The Independent Complaints Advocacy Service ceases on 31 March. On 1 April, commissioning of NHS complaints advocacy services transfers to individual Local Authorities. If not already known, Complaint Managers and PALS staff should contact the Local Authority for details of the service in their areas.