NHS responds to highest number of 999 calls on record

NHS 999 services had their busiest ever month in October as staff answered a record 1,012,143 calls, new figures have revealed today.

Ambulance staff responded to more than 82,000 life threatening call-outs, an increase of more than 20,000 on the previous high for October in 2019 (61,561), as well as dealing with the surge in 999 calls.

Major A&Es treated over 1.4 million people during October – the highest ever for the month and third highest of all time.

The NHS COVID Vaccination Programme delivered more than 7.5 million lifesaving jabs in the same month, including more than 5.9 million top-up jabs.

The health service carried out 1.9 million diagnostic tests and 1.3 million patients started consultant-led treatment during September, that was compared with 1.7 million tests and 1.1 million treatments in the same month last year.

Patients on the waiting list are prioritised based on their need, and, at the end of September, were waiting an average of less than 12 weeks for elective care, compared to a high of 19.6 weeks on average in July last year.

Latest monthly performance data also shows cancer referrals were at a near record high.

Some 231,421 people underwent urgent checks for cancer in September while 27,342 began treatment, up from 201,013 and 24,801 respectively in the same month last year.

The increase in activity came as NHS 111 also saw demand increase to an average of 63,000 calls a day in September, up almost 2,000 a day on the previous month.

Professor Stephen Powis, NHS National Medical Director said: “With the highest number of 999 calls ever answered for a single month, the busiest October on record for major A&E and the rollout of boosters as part of the successful NHS vaccination programme, there is no doubt pressure on the health service remains incredibly high.

“But despite high demand, NHS staff are going above and beyond to see more patients and deliver millions more tests, checks, treatments and operations.

“Increasing numbers are coming forward for treatment and this is expected to go up, but it remains really important people do not delay seeking help from the NHS if they feel unwell.

“Anyone needing help should come forward through NHS 111 Online so that staff can help you with the best option for your care, and it is as important as ever to get your lifesaving COVID and flu jab, to protect you this winter”.

The NHS booster roll out continues to accelerate with over nine million top up jabs delivered in just over seven weeks and the largest ever flu campaign is also underway with tens of millions eligible for the free flu jab this winter.

To protect each other and the NHS this winter, people should get their booster jab as soon as they are eligible, or book online in advance if it has been five months since your second dose.

People seeking medical advice can use NHS 111 Online as their first port of call. The website can advise people on self-care, where to go for help based on their symptoms, and help with prescriptions.

For minor illnesses, people should contact their local pharmacist for advice while anybody seeking advice for more serious symptoms should contact their local general practice or call 111.

In an emergency people should always dial 999 for immediate medical support.

There are currently 6,961 patients in hospital with COVID and in all hospitals in England have now treated more than 450,000 patients with the virus.