Good communications with patients waiting for care

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The challenge COVID-19 poses means that clear, concise and timely communication with patients is more critical than ever. This guidance, and these supporting documents, present providers with core principles that will help deliver personalised, patient-centred communications to patients who are waiting for care.

Link

Good communications with patients waiting for care

Good communications with patients waiting for care

NHS England is not responsible for content on external websites.

Summary

Updated 25 May 2021.

Link

Good communications with patients waiting for care: Core principles

Good communications with patients waiting for care: Core principles

NHS England is not responsible for content on external websites.

Summary

Updated 25 May 2021.

Document

Good communications with patients waiting for care

Good communications with patients waiting for care

  • PDF
  • 81 KB
  • 7 pages

Summary

Updated 25 May 2021.

Document

Good communications with patients waiting for care: Core principles

Good communications with patients waiting for care: Core principles

  • PDF
  • 88 KB
  • 2 pages

Summary

Updated 25 May 2021.

Document

Template letter to patient about rescheduling appointment

Template letter to patient about rescheduling appointment

  • Microsoft Word
  • 44 KB
  • 2 pages

Summary

Published 21 January 2021.

Document

Template letter to patient about postponing operation

Template letter to patient about postponing operation

  • Microsoft Word
  • 44 KB
  • 2 pages

Summary

Published 21 January 2021.

Document

Template letter to patient about postponed appointments

Template letter to patient about postponed appointments

  • Microsoft Word
  • 45 KB
  • 2 pages

Summary

Published 21 January 2021.

Document

Template letter to patients about delayed appointments

Template letter to patients about delayed appointments

  • Microsoft Word
  • 44 KB
  • 2 pages

Summary

Published 26 May 2021.