Learning and development

So you’ve decided you want to get involved in the work of the NHS – but what next? 

The NHS can be a complex system to get your head around. Our An introduction to the NHS page has links to information that may be of use if you want to know more about how the NHS works. 

You can sign up to our newsletter ‘In Touch’ for updates about our work, including any new learning and development opportunities for members of the public who are involved in the work of the NHS. 

We have a range of resources that may be of use to support patient and public participation. Our pages on good practice and case studies show examples of a range of ways that patients and the public have worked in partnership with the NHS to bring about changes and improvements. 

The NHS Explained: How the Health System in England Really Works 

Get a detailed understanding of the NHS – its inner workings, current and future challenges, and how it all fits together. This free course from the Kings Fund runs several times a year – to register your interest visit the course page on the Future Learn website.  

Learning for NHS England PPV partners and staff working with partners (non-accredited courses) 

NHS England works with a large number of Patient and Public Voice (PPV) partners. These are voluntary roles as part of a wide range of programmes and boards in NHS England. For people in ongoing PPV partner roles (level 3 and 4 roles as defined by our Patient and Public Voice (PPV) Partner Policy) we offer a range of training. We can also consider applications for our e-learning from people in similar roles providing strategic input into other parts of the NHS. 

NHS England and NHS Improvement PPV partners’ induction webinars

Who is it for? New Patient and Public Voice partners in voluntary roles with NHS England and NHS Improvement (specifically PPV partners acting in an individual capacity rather than those representing charities and other groups).

The webinar reviews some of the content of the PPV Partners’ Welcome Pack; and includes: 

  • An overview of NHS England and the role of PPV Partners 
  • Signposting to potential further development opportunities 

Type of learning:  An online meeting – webinar
Duration of course: 1 hour
How to apply: To register for the induction webinar, please contact england.ppve-learning@nhs.net and include the name of the NHS England programme or board you are a PPV Partner with. 


Who is it for? We have a range of e-learning available to PPV Partners with level 3 or 4 roles (ongoing roles with NHS England and NHS Improvement, and with NHSX). It is also offered to people with similar roles providing strategic input into other parts of the NHS.

Our current e-learning modules:

  • Equality, Diversity and Human Rights
  • Information Governance
  • Safeguarding level 1

(These first three modules may be required of people taking up a level 4 PPV Partner role – this will be detailed in the induction information for the role.)

  • Recognising and supporting carers
  • Commissioning together
  • Using social media to engage effectively with people and communities
  • Getting to grips with data and information in the NHS
  • Developing excellent relationships to maximise the impact of patient and public voice
  • High impact communication skills for meetings

Duration: Modules take between 30 and 90 minutes to complete.
How to apply: For an application form, please contact england.ppve-learning@nhs.net

Patient and Public Voice (PPV) Partners Influence and Impact – interactive virtual training

What is it?

Two days (or equivalent) of interactive learning over Zoom, with a focus on influencing change and developing skills and confidence to make the most of the Patient and Public Voice (PPV) Partner role.

Who is it for?

For PPV Partners involved in NHS England and NHS Improvement or in similar voluntary roles supporting health and care system transformation programmes (for example, within an Integrated Care System (ICS)) on a regular basis. It is aimed at people who are supporting major changes in health and care services and who would like to further develop their influencing skills.

What does it cover?

Key topic Session aim
Exploring patient and public voice in the integrated health and care system In this module participants will gain a clear understanding of how Patient and Public Voice Partner roles fit into health and care, and will explore the routes that are available to have an impact in different parts of the health and care landscape.
Patient and Public Voice Partner roles and responsibilities. By the end of this module participants will gain a clear and shared understanding of the role and key responsibilities of a Patient and Public Voice Partner.
Partnership and influence. By the end of this module participants will have explored effective skills for influence and collaboration through partnership working.
Putting it all into practice. Participants will explore ways to increase their confidence and identify some clear actions to take away.

Feedback from past participants:

  • ‘I felt fully supported to participate by the whole team, and equally, as importantly I didn’t feel forced to participate’.
  • ‘I think all the trainers and peer trainers were highly skilled so thank you. Just keep up the good work! An excellent two days! Loved it’.
  • ‘It was hard work but very rewarding. The breaks were timed well so the day was manageable’.
  • ‘It was an intense 2 days, but I think it worked well as it meant we were all completely focused for that time’.

We are now accepting applications. To better meet the needs of people’s varying circumstances and learning styles, these offer the training in different ways. You can indicate which group or groups you would like to apply for. As the content has been adapted for each delivery style, it is not possible to mix sessions from different groups. It is vital that you are able to attend all sessions as a group.

Group 6

Two full-day sessions

Wednesday 13 and Thursday 14 July

When applying, please make sure you can commit to all the sessions within your chosen group and that other meetings do not clash with the training.

Please return applications for Group 6 by 9 am on Monday 20 June, to england.ppve-learning@nhs.net.

Applications will need a short supporting statement from an NHS employee who knows you and your work in your PPV Partner role (usually your lead contact or chair of your committee) – please allow enough time for your referee to provide this.